Job Information

Charles River Laboratories European Client Services Manager in Zhanjiang, China

European Client Services Manager

Req ID: 137792


Ballina, IE, F26D786 S-Hertogenbosch, NL, 5231 DD East Kingston, NH, US, 03827 Barcelona, ES, 08035 Catskill, NY, US, 12414 High Peak, GB, SK23 6FJ Saint-Nazaire, FR, 44600 Preston, CT, US, 06365 Chaska, MN, US, 55318 Fort Pierce, FL, US, 34982 Montpellier, FR, 34090 East Hanover, NJ, US, 07936 Groton, CT, US, 06340 Beacon Hill, NSW, AU, 2100 Durham, NC, US, 27703 S. 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San Francisco, CA, US, 94080 Tranent, GB, EH33 1EH Fontenay-aux-Roses, FR, 92260 Hyderabad, IN Edinburgh, GB, EH14 4AP Ashland, OH, US, 44805 S. San Francisco, CA, US, 94080 Kuopio, FI, 70210 South San Francisco, CA, US, 94080 Roanoke, IL, US, 61561 Amsterdam, NL, 1077 ZX Hollister, CA, US, 95023 Baltimore, MD, US, 21224 Frederick, MD, US, 21701 Webster, NH, US, 03303 Charlotte, NC, US, 28203 Sant Feliu de Llobregat, B, ES, 08980 Ecully, FR, 69130 Hanover, MD, US, 21076 Cambridge, MA, US, 02139 O’Fallon, MO, US, 63366 Copenhagen, DK Evreux, FR, 27930 Cambridge, MA, US, 02139 Secor, IL, US, 61771 Hinxton, GB, CB10 1DR Newark, DE, US, 19711 Redwood City, CA, US, 94063 South San Francisco, CA, US, 94080 Skokie, IL, US, 60077 San Diego, CA, US, 92121 Takatsuki-shi, Osaka, JP, 569-0803 Paris, FR, 75012 Labelle, FL, US, 33935 Roanoke, IL, US, 61561 Bethesda, MD, US, 20892-0602 Shrewsbury, MA, US, 01545 Paris, FR Cambridge, MA, US, 02138 S. San Francisco, CA, US, 94080 Romainville, FR, 93230 Donostia, SS, ES, 20009 Benson, IL, US, 61561 Concord, NC, US, 28027 Boston, MA, US, 02210 Keswick, VA, US, 22947 Pinghu, ZJ, CN Groningen, NL Saint Germain Nuelles, FR, 69210 Madrid, M, ES, 28003 Bothell, WA, US, 98021 S. SanFrancisco, CA, US, 94080 Chicago, IL, US, 60612 Pamplona, Navarra, ES, 31008 Charleston, SC, US, 29425 Potters Bar, GB, EN6 3LD Voluntown, CT, US, 06384 New Haven, CT, US, 06519-6052 Fleurimont, Quebec, CA, J1E 0B5 San Diego, CA, US, 92121 Worcester, MA, US, 01608 Paris, FR, 75005 Detroit, MI, US, 48201 Roanoke, IL, US, 61561 Charleston, SC, US, 29407 Foshan City, GD, CN Cambridge, MA, US, 02139 Fairfield, NJ, US, 07004 Compiegne, FR, 60200 Brussels, Brussels-Capital Region, BE, 1030 San Diego, CA, US, 92121 Changping District, BJ, CN, 100107 Sandwich, GB, CT13 9FF Glenamoy, IE, F26Y286 Ejby, DK San Diego, CA, US, 92130 Hamden, CT, US, 06518 Barcelona, B, ES, 08028 Kilsyth, VIC, AU, 3137 Cambridge, MA, US, 02139 Frederick, MD, US, 21701 Irvine, CA, US, 92612 Menlo Park, CA, US, 94025 Roanoke, IL, US, 61561 South San Francisco, CA, US, 94080 Marseille, FR, 13009 CALCO, IT, 23885 Amsterdam, NL, 1077 ZX Sant Cugat del Vallès, B, ES, 08174 Worcester, MA, US, 01608 Rockville, MD, US, 20852 Kingston, NY, US, 12401 Cambridge, MA, US, 02139 Madrid, M, ES, 28029 Yokohama-shi, 14, JP, 222-0033 Kobenhavn, DK Schaijk, NL, 5374 RE Zhanjiang, GD, CN Willimantic, CT, US, 06226 Antipolo, PH, RIZAL1870 Tel Aviv, IL, 6423904 Malton, GB Paris, FR, 75015 Boston, MA, US, 02115 South San Francisco, CA, US, 94080 S. San Francisco, CA, US, 94080 Jiaxing, ZJ, CN Boston, MA, US, 02199 Carlsbad, CA, US, 92010 Labelle, FL, US, 33935 Fredericksburg, VA, US, 22405 Leiden, NL, 2333 CR Dingcheng Hainan , CN Budapest, HU MADRID, M, ES, 28029 Boston, MA, US, 02115 Hartford, CT, US, 06106 San Diego, CA, US, 92121 Ishiokashi-shi, 08, JP, 315-0138 New Haven, CT, US, 06510 Warsaw, PL, 00-124 Bron, FR, 69500 Frederick, MD, US, 21701 Gaithersburg, MD, US, 20878 Chaoyang District, BJ, CN, 100012 Hamilton, MT, US, 59840 Freiburg, DE, 79108 Munchen, DE, 80333 MILANO, Milan, IT, 20122 Bangalore, IN Madrid, M, ES, 28040 Bethesda, MD, US, 20892 Matfors, SE, 864 31 Cambridge, GB, CB23 6DP Poolesville, MD, US, 20837 deCuautitlan Izcalli, MX, 54760 Wilmington, MA, US, 01887 Las Vegas, NV, US, 89115 Madrid, M, ES, 28002 Horsham, PA, US, 19044 Portishead, GB, BS20 7AW Canterbury, GB, CT2 7NH Changping District, BJ, CN, 100107 Hillsborough, NC, US, 27278 Erkrath, NW, DE, 40699 Docklands, AU Alpicat, Lleida, ES, 25110 Raleigh, NC, US, 27610 Toulouse, FR, 31400 Shanghai, CN Emeryville, CA, US, 94608 Washington, DC, US, 20016-8061 Paris, FR, 75014 Haidian District, BJ, CN, 100083 Toulouse, FR, 31400 Holloman AFB, NM, US, 88330-0956 Norwich, CT, US, 06360 Lyon, FR, 69007 Malvern, PA, US, 19355 Tumba, SE, 14731 Mumbai, IN S. San Francisco, CA, US, 94080 Oak Hill, NY, US, 12460 Sao Paulo, S-o Paulo, BR, 01014-907 Suresnes, FR, 92150 Houston, TX, US, 77030 Harlow, GB, CM19 5TR Zurich, CH St. Petersburg, FL, US, 33701 Memphis, TN, US, 38118 South San Francisco, CA, US, 94080 Bethesda, MD, US, 20892 Margate, GB, CT9 4LT Emeryville, CA, US, 94608 Stilwell, KS, US, 66085 South San Francisco, CA, US, 94080 Spencerville, OH, US, 45887 Maastricht-Airport, NL Hospitalet de Llobregat, B, ES, 08908 San Diego, CA, US, 92121 Framingham, MA, US, 01701 Skokie, IL, US, 60077 Laval, Quebec, CA, H7V 1B7 Laval, Quebec, CA, H7V 4B3 Mattawan, MI, US, 49071 Memphis, TN, US, 38104 Beaufort, SC, US, 29945 Ridgefield, CT, US, 06877-0368 Harrogate, GB, HG3 2XA

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking an experienced Manager to join our Client Services team in Europe. This is a new role driven by the rapid expansion of the business across Europe. The role shall report to the Sr. Director, Global Client Services, Project Management & Scheduling and have 5 direct reports across multiple sites. The essential function of this role will be to partner with our Client base, our Sales Team and Senior Management at our sites based in Ballina in Ireland, Cologne and Erkrath in Germany and Chatillon in France.


  • Manage the proposal process, including pricing, bid and proposal generation, and letters of authorization processes to ensure smooth and timely business process flow. Ensure legal documents and proposals are effectively negotiated and finalized. Follow-up to ensure completeness.

  • Work with the Site Directors and other Senior Management staff to develop pricing strategies. Provide guidance to pricing personnel as necessary; review and approve cost proposals.

  • Manage and monitor the data input into the CRM system(s) or other systems to report proposal turnaround time, bid proposal volume and bid effectiveness.

  • Manage departmental resources (workflow) for responsiveness to client needs and effective use of business processes.

  • Participate in multi-site bid processes to ensure seamless presentation to clients.

  • Participate on Client Service integration team to facilitate common Client Services processes across the Biologics Group.

  • Produce reports on proposal/bid disposition, as required.

  • Provision of data to management to track client services KPIs.

  • Participate in Global Account discussions and provide resources necessary for management of Global Accounts, as appropriate.

  • May attend trade shows on behalf of EU sites to develop potential new business and present capabilities information to trade show attendees.

  • Manage activities of assigned group to ensure effective performance of function.

  • Interview and select departmental personnel, as necessary. Recommend, review and approve personnel actions, including hiring, promotions and salary increases. Partner with Human Resources in the handling of disciplinary issues. Prepare and/or approve appropriate personnel action paperwork.

  • Identify training and development needs of direct reports. Provide training and/or monitor training programs to ensure ongoing effectiveness.

  • Monitor performance of direct reports. Provide regular coaching and counseling. Prepare and deliver salary and performance reviews; review and approve performance and salary appraisals initiated by direct reports.

  • Assist in the development of short- and long-range operating objectives, organizational structure, and staffing requirements. Assist in the development of a departmental plan for backup and succession of supervisory staff and key technical personnel.

  • Assist in the development and recommendation of departmental budget. Authorize expenditures in accordance with budget. Approve budget and expenses of subordinates.

  • Ensure optimum performance of group function. Determine and implement techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices.

  • Develop and maintain departmental systems and SOPs. Assist in the development and communication of departmental policies and procedures. Partner with Human Resources to develop and approve job descriptions for subordinate positions; ensure communication of duties and responsibilities to employees.

    The following are minimum requirements related to thisposition:

  • BSc/M.Sc. in a science discipline

  • A minimum of 5 years relevant experience within a GMP regulated environment (EMEA/FDA) within the Pharmaceutical, Medical Device, CRO Industry.

  • A proven track record of managing people for at least 2 years.

  • Excellent communication skills required. The successful candidate must be able to deal with people at all levels including internal and external clients in a professional manner by phone, email and in person.

  • Strong IT Skills.

  • Attention to detail

  • Excellent Organisational & Time Management skills

  • Adopt a can do attitude and be able to work to tight deadlines

Job Summary

Job Qualifications

About Biologics Testing Solutions

With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterzation, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased to $2.67 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 85% of the drugs approved by the FDA in 2019.