Job Information

IBM TSS Customer Engineer in Zagreb, United States


System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

In this role you will be the technical interface to clients for the coordination of hardware and/or software support and delivery of operational services. You will cooperate with the team of IBM experts and wide community of potential adopters of IBM technologies.

Your main duties will include:

  • On-site installation, maintenance and repair of IBM and multi-vendor systems and components (including hardware, networking products, software and operating systems)

  • Performing services activities(such as: systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products)

  • Ensuring a high level of client satisfaction with service delivery, technical support and operational services

  • Proposing and caring out the services that contribute to the success of the client's business

  • Managing technical value relationship and responsibility for identification of the new services opportunities

Required Technical and Professional Expertise

  • Technical background

  • Client focused mindset

  • Excellent analytical skills

  • Drive to achieve ability to take ownership

  • Proficient oral and written communication skills

  • Willingness to learn and the ability to learn fast

  • Passionate about providing solutions to challenging problems

  • Fluent English and Croatian

Preferred Technical and Professional Expertise

  • Understanding of the open source environment

  • Good presentation skills

About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.