BioProcure Customer Support Specialist in Woburn, Massachusetts
Are you looking for the perfect opportunity to launch a fun and interesting career? This is your chance to enter the exciting biotech industry! BioProcure is a breakthrough procure-to-pay service company. We serve a client base of the most innovative biotech research companies and support them as they discover cutting-edge therapies to tackle the world's most challenging health problems. By working at BioProcure, you become part of this important mission! What you'll do: As a customer support specialist, your job will never be boring! Each day will present new and unique opportunities to serve others. Your friendly, upbeat voice and clear, helpful emailed responses will have a lasting impression on our clients. You are valuable and important! On an average day, a customer support specialist: Provides customer service to our client base via email and phone support Develops and maintains relationships with clients and vendors through friendly, effective, and timely communication Researches, resolves, and follows up on customer issues in a timely manner Accurately completes credit applications, tax exemption forms and return authorizations Receives help tickets and assigns them to the appropriate department or person Creates, updates, and maintains case records in our ticketing system Who we're looking for: For this entry level position, we will train candidates with the following attributes: ? At least 1 year of customer service experience ? The confidence to thrive in a fast-paced and changing environment ? Experience with Microsoft Office ? Strong organizational skills ? The ability to prioritize and handle multiple tasks efficiently ? Excellent written and verbal communication skills ? Excellent computer skills ? The ability to learn new programs and software applications ? Extreme attention to detail ? The ability to identify, research and solve problems quickly and independently ? A positive, can-do attitude Benefits: - Blue Cross Blue Shield Health Insurance 100% of employee premiums paid - BCBS Dental insurance 100% of employee premiums paid - VSP Vision Coverage 100% of employee premiums paid - Flexible Spending Account Healthcare & Dependent Care - Health savings account with employer contribution - 401K/Roth 401k with generous company match - Paid holidays - Paid vacation - Other benefits, including a complimentary subscription to the Calm app, pet insurance, legal assistance and more Perks: - 2 Personal days a year - Your birthday off - Flexibility to work from home 1 or more days per week - On-Site Gym - Standing Desks - Regular catered lunches - Work sponsored social clubs and activities - Quarterly employee appreciation events - Full kitchen stocked with snacks and coffee - Unique and beautiful office space This is the entry-level opportunity you've been waiting for!