Job Information

Citigroup Fraud Digital Communications Tester – B10 in Wilmington, Delaware

The Associate Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team.The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Job Description

The successful candidate will have experience at both testing and fraud prevention. Responsibilities will include testing digital strategies across three different lines of business for fraud prevention strategies. The candidate ill be expected to lead projects for digital communication strategies completing the following tasks, write and develop a test plan, write and develop test scripts, track and manage all project related documents for retention as well as guide the team in testing. The Fraud Digital Communications Tester will also ensure all testing is complete, well documented, comprehensive, error free, and meets all legal and compliance requirements for each project they lead. The candidate will work closely with the Application Leads, Testing Team Manager and the rest of the Testing Team to facilitate change.

Lastly, this role will require the candidate to be the front line for triaging any reported defects within the customer-facing applications. The successful candidate must be an expert in supporting customer contact applications in Branded Cards, Retail Services, and the Retail Bank environments.

Testing Responsibilities will include:

  • Candidate will be responsible to review all test plans and evaluate script execution, provide summaries of overall testing and defect status, and escalate risks related to timelines.

  • Candidate will be responsible for reviewing all testing documentation performed by the team and report out on quality of work to the Testing Manager and Application Leads.

  • Implement solutions to improve processes as well investigate potential issues (either internal or FICO CCS related) that may negatively impact the experience of our customers

  • Has a curiosity for research and a commitment to operational excellence

  • Work with App Lead and Development teams on defect resolution and retesting as required.

  • Triage and work with middleware IT partners to ensure a stable testing environment is readily available

  • Work with Management to define repeatable processes and assist with documentation

  • Investigates testing-related tools to improve efficiency, consistency, and quality

  • Professional demeanor and positive attitude

  • Perform other duties as may be assigned.

  • Participate in execution of test scripts as needed to support overall team and ensure project timelines are met

Job Skills/Qualifications

  • 3+ years of experience in financial services

  • 3+ years of testing experience

  • Experience logging testing results in defect management system – ALM preferred

  • Familiar with TCPA and other regulatory requirements

  • Direct experience in fraud is preferred

  • Familiar with testing methodologies, different approaches to testing

  • Exceptional attention to detail with strong organizational skills

  • Excellent written and verbal communication skills

  • Passionate about improving current customer facing processes

  • Proficient in Microsoft Office Suite

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.