Job Information
Vertiv Corporation eCommerce Component Engineer-Westerville in Westerville, Ohio
POSITION SUMMARY We are seeking a High-Density Thermal System Engineer to strengthen thermal technical support team for high-density applications. Leading support across mechanical, electrical, quality, monitoring, controls, and troubleshooting for high-density and liquid cooling products. The ideal candidate will possess deep expertise in thermal dynamics, demonstrate strong leadership skills, and drive continuous improvement initiatives. RESPONSIBILITIES * Lead the support of thermal management systems for high-density and liquid cooling applications. * Mentor and support team members, fostering a collaborative environment and promoting technical growth within the team. * Work closely with R&D and Offering to integrate new technologies and solutions into existing systems effectively. * Implement best practices and innovative solutions to enhance thermal management processes and drive continuous improvement. * Oversee implementation of upgrade/retrofit programs first article testing in the lab or at customer sites. * Identify and resolve issues related to thermal performance, including diagnosing, and addressing problems in high-density and liquid cooling systems. * Provide technical support across mechanical, electrical, quality, monitoring, and control systems to ensure seamless integration and performance of thermal solutions. * Onsite travel to address escalated issues and/or attend customer meetings. * Lead the development and maintenance of technical documentation, and support content for high-density products. * Communicate effectively to understand customer needs, provide technical support, and resolve issues, ensuring high levels of customer satisfaction. * Monitor industry trends and emerging technologies in thermal management and cooling systems and provide recommendations for incorporating these advancements into current processes. * Stay abreast of HVAC and AHRI codes and standards for thermal products. * Stay informed about new products, revisions, updates, and upgrades that may affect product operation. QUALIFICATIONS * Bachelor's degree in Mechanical Engineering, Thermal Engineering, Thermal Dynamics, or a related field required. * Minimum of five years experience interacting with customers on a technical level required. * Working knowledge of glycol and water quality is a plus. * Experience and Knowledge of Vertiv thermal products is a plus. * Deep expertise in thermal dynamics and proven ability to optimize complex thermal systems. * At least 5 years of experience in thermal management, specifically with high-density and liquid cooling systems. * Excellent writing and verbal communication skills. * Excellent organizational and time management skills. * Strong leadership skills with a proven ability to direct, build, and lead technical teams. * Possess a positive attitude and flexibility in a rapidly changing environment. * Detail oriented and self-motivated with the ability to work without direct supervision. * Proficient PC skills including all Microsoft Office products and web-based technologies. * Must be able to read and interpret electrical diagrams, piping drawings and blueprints. * Strong skill sets: Customer service skills, troubleshooting skills, Safety minded, Microsoft Office and web-based technology, Mechanical aptitude. * Interpersonal Skills, Professional, Reliable, Team Player. PHYSICAL & ENVIRONMENTAL DEMANDS * No special requirements TIME TRAVEL REQUIRED * 20% travel will be required, work flexible schedules, and maintain valid driver's license. The sApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjgwODM4LjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t