Job Information
Courtyard by Marriott Hotel Guest Service Agent in West Springfield, Massachusetts
Hotel Guest Service Agent Overnight (11pm-7am) \$18.00/hr. Seeking a night owl to join our staff as a Guest Service Representative (Overnight 11pm-7am) The overnight Guest Service Representative is often the only hotel staff member on site during the overnight hours, and is responsible for maintaining the satisfaction, safety and security of guests overnight. In addition to handling traditional front desk associate duties including guest check-in/check-out, answering calls and managing customer service requests, running reports, basic cleaning/maintenance tasks. Responsibilities: - Checking guests in and out as needed - Respond to all guest requests/complaints during audit shift and resolve according to guest service guidelines - Answer hotel phone for internal and external callers - Assist in cleaning and maintaining common areas as needed - Maintain and promote a positive and cooperative work relationship with all other hotel departments and associates - Handle other duties as directed by the Guest Service Manager or General Manager - Post guest charges and verify, track, and balance cash and credit card receipts, vouchers, and direct bill accounts - Run all required computer audit reports in a timely manner - Understand and comply with all emergency, safety and security procedures - Monitor all activity in the hotel during overnight shift hours using security cameras and physically inspecting hotel grounds - Follow appropriate procedures for securing hotel property , parking and pool areas - Passionate about integrating with people and serving others - Excellent Communication, motivational and leadership skills. - Strong organizational skills and attention to detail - Willing to work overnight shift (usually (11pm-7am) - Able to handle stressful situations and solve problems in a calm, professional manner Physically able to perform all job responsibilities including standing for extended periods and lifting up to 50 pounds Strong computer skills. Job Types: Full-time, - Part-time Pay: From \$18.00 per hour, 8 hour shift, FT hours and PT hours16 hours Apply in person Marriott Courtyard West Springfield 885 Riverdale Street West Springfield, MA 01089 On-Line: See our ad on Indeed Email: Send your resume to Hyland Hickson Assistant GM - hhickson@shieldhotels.com 8hour shift Night shift