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New York State Civil Service Program Operations Specialist 1 OR Program Operations Specialist Trainee 1 (NY HELPS) - WNY EOA #24-430ebk in West Seneca, New York

NY HELP Yes

Agency People With Developmental Disabilities, Office for

Title Program Operations Specialist 1 OR Program Operations Specialist Trainee 1 (NY HELPS) - WNY EOA #24-430ebk

Occupational Category Health Care, Human/Social Services

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $65001 to $82656 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 40

Workday

From 8 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Erie

Street Address 1200 East and West Road

City West Seneca

State NY

Zip Code 14224

Minimum Qualifications Non-Competitive Minimum Qualifications: Program Operations Specialist 1: A bachelor’s degree in a human services field and two years of experience in a federal or state certified human service program. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.A Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience. Program Operations Specialist Trainee 2: A bachelor’s degree in a human services field and one year of experience in a federal or state certified human service program, which must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.A Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience. Program Operations Specialist Trainee 1: A bachelor’s degree in a human services field.Competitive Minimum Qualifications:Must be in title or on the Civil Service eligible list for this location or be eligible for transfer under Section 70.1 in a designated title determined by the New York State Department of Civil Service.

Duties Description POSITION DESCRIPTION:This position will serve as a Program Operations Specialist 1 (POS1) for a division of the Service Access Program Implementation and Stakeholder Support- Regional Field Office (SPSRFO). Divisions within the Regional Field Office include the following: Service Access (Front Door and Waiver Services), Eligibility, Self-Direction, Housing, Crisis, Property/Development, Fiscal, and Quality Management/Technical Assistance. Through the five Regional Field Office(s) with OPWDD over 130,000 individuals are supported through collaboration and engagement with over 700 voluntary providers, 6 State Operated Development Disabilities Service Operation Offices, and 7 Care Coordination Service Organizations. Region Field Office oversight encompasses 13 specific districts throughout NYS as noted below:Regional Field Office 1 has oversight in Finger Lakes and Western NYRegional Field Office 2 has oversight in Sunmount, Central NY, and BroomeRegional Field Office 3 has oversight in Capital, Taconic and Hudson ValleyRegional Field Office 4 has oversight in Manhattan/Bronx (Metro), Queens, Brooklyn and Staten IslandRegional Field Office 5 has oversight in Long IslandPRIMARY DUTIES AND RESPONSIBILITIES:Under the supervision of the Region 1 DDRFO Unit Leader, the incumbent will act as a regional liaison and engage in the following duties which will include, but not be limited to:• The POS1 will be under the supervision of the Regional Leader within a function of the Regional Office. Oversee the day-to-day operations for the District as necessary. Oversee the process flow and participate in the evaluation of service delivery, meeting system goals, and meeting service expectations of individuals, families, and advocates. • Perform technical activities involving the maintenance, review and use of clinical/medical/enrollment/authorization/and property records affiliated with SPS activities in units including Eligibility, Front Door, Waiver, Self -Direction, Housing, Fiscal, Property and Quality Management and Technical Assistance. Assist with data management tasks in those areas. • Additional duties will be assigned as needed to support the Quality Management Technical Assistance Unit.• Engage in regular Audit and improvement Activities in assigned area.• Maintain knowledge and understanding of OPWDD policies and procedures. Review ADM’s, Protocols, Policies and Procedures as released.• Participate in local and statewide meetings and other trainings and workgroups as indicated.• Foster effective collaboration and communication with individuals, families, Care Coordination Organizations, agencies, Local Government Units and other community stakeholders. • Participate in the regular maintenance of the Regional Field Office Policy and Procedural Manual.• Will provide technical assistance to Care Coordination Organizations and OPWDD provider agencies as needed. • Participate in Quality Review Team meetings and other team meetings as needed • Participate in various committees as directed by the Regional Leadership Team.• Additional duties may be assigned to assist in supporting Regional Field Office operations.• Travel as neededLinkedIn: https://www.linkedin.com/company/nys-office-for-people-with-developmental-disabilities/posts/?feedView=all#LI-EK1

Additional Comments Please note:This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). HELPS Program titles may be filled via a noncompetitive appointment. This means that you do not need to take an exam to qualify, but you do need to meet the minimum qualifications of the title.If you are hired under the HELPS Program, you will be first be appointed as a temporary employee. In May 2024, if you are performing successfully in the position, your appointment will be changed from temporary to permanent non-competitive. Once you are in permanent status, your official probationary period will begin and you may take any promotion exam for which you are qualified.At a future date (within one year of permanent appointment), employees hired under NY HELPS are expected to have their permanent non-competitive employment status converted to permanent competitive status. You will not have to take an exam to gain permanent competitive status.• If you are currently a New York State employee serving in a permanent competitive qualifying title and eligible for a transfer via Section 70.1 of the Civil Service Law, you may be appointed to this title as a permanent competitive employee.• Candidates must be reachable for appointment from the current Civil Service eligible list to be considered for a permanent competitive appointment.• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.• The assignment of PS&T employees will be made in accordance with any agreed upon Memorandum of Understanding between PEF and the local DDSO regarding the posting of job vacancies• All OPWDD employees must be eligible and maintain eligibility for full and unconditional participation in the Medicare and Medicaid programs. Continued employment will depend on maintaining eligibility.• If you are employed by state government you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit www.studentAid.gov/publicservice.• Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA). If an employee believes that they need a reasonable accommodation, they should contact the NYS OPWDD Workforce and Talent Management Central Office at (518) 473-4785 or Email at accommodationrequests@opwdd.ny.gov to obtain information and RA forms.• Savings programs such as the U.S. Savings Bond and the College Savings Plan.• Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account offer employees options to pay for uncovered health care expenses or dependent care expenses.• Access to the Employee Assistance Program (EAP) an assessment and referral service that connects employees with local service providers and support services to address their personal needs.• Life insurance and Disability insurance.• The New York State Deferred Compensation Plan is a voluntary retirement plan that offers employees the option to invest a part of their salaries for retirement on a tax-deferred basis.• Public Service Loan Forgiveness (PSLF) Program.Paid Holidays and Leave• Thirteen (13) paid holidays each year.• Thirteen (13) days of paid vacation leave initially.• Five (5) days paid personal leave each year.• Thirteen (13) days of paid sick leave each year (PEF/CSEA), which may carry over from year to year.• Up to three (3) days professional leave each year to participate in professional development events.Health Care CoverageEmployees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost.Retirement ProgramParticipate in The NYS Employees’ Retirement System (ERS), which is recognized as one of the best-managed and best-funded public retirement systems in the nation.Professional Development and Education and TrainingNYS offers training programs and tuition assistance to eligible employees to maintain and increase their professional skills and prepare them for promotional opportunities. For more information, please visit https://goer.ny.gov/training-and-professional-development.Additionally, the Public Service Workshops Program (PSWP) offers certain professional training opportunities for PEF represented and M/C designated employees that may grant continuing education credits towards maintaining professional licensure. For more information, please visit https://oer.ny.gov/public-service-workshops-program-pswp.• OPWDD is an Equal Opportunity/Affirmative Action employer dedicated to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

Some positions may require additional credentials or a background check to verify your identity.

Name OPWDD Region 1 Western NY Human Resources

Telephone 716-517-2057

Fax 716-517-3718

Email Address wny.recruit@opwdd.ny.gov

Address

Street Human Resources Management Office

1200 East and West Road

City West Seneca

State NY

Zip Code 14224

Notes on Applying Please submit a cover letter and resume by May 29, 2024, AND reference EOA #24-430ebk on all correspondence.Please indicated your preferred location on all correspondence.• Metro NY DDSO: 25 Beaver Street, New York, NY 10004• Metro NY DDSO: 2400 Halsey Street, Bronx, NY 10461• Brooklyn DDSO: 750 Vandalia Avenue, Brooklyn, NY 11239• Bernard Fineson DDSO: 80-45 Winchester Blvd., Queens Village, NY 11428• Staten Island DDSO: 930 Willowbrook Rd., Bldg. 12, Staten Island, NY 10314

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