Vanguard Senior Manager, Telecom Platform Engineering in Wayne, Pennsylvania
The Network Engineering Manager will provide Leadership of Vanguard's Connectivity Services Engineering team with a focus on enhancing Vanguard's Wide Area Network (WAN), Metro Area Network, Cloud, and Internet Connectivity. The 10+ crew member team is responsible for managing and maintaining all of the various WAN network devices along with key vendor relationships with Vanguard's Enterprise Telecom providers.
This is an opportunity to lead one of Vanguard's key engineering team utilizing best-in-class and cutting edge network technologies in the Wayne, PA, (HQ) Office.
In This Role You Will
Manage and lead staff. Provide guidance, training and motivation as necessary to develop staff. Hires evaluate and counsel personnel. Set challenging performance standards, review performance, provide feedback, and recommend wage increases in accordance with all applicable Human Resources policies and procedures. Follow corporate disciplinary procedures per established Vanguard standards as required.
Plan, develop and execute short and long range goals/strategies to meet department, divisional and corporate objectives.
Develop strong working relationships with internal clients and peers. Negotiate head count, project budget, and major deliverables. Coordinate activities across teams.
Establish, communicate and drive continuous improvement of key performance, quality and client satisfaction metrics.
Ensure high availability of critical business systems; Provide escalation support to operational teams.
Own and maintain strong control environment to manage operational risks and meet regulatory requirements.
Collaborate with architecture team to develop and maintain standards for infrastructure technologies.
Manage the evaluation, selection and ongoing performance of IT vendor products and services, including contracting/consulting resources and managed services.
Design, develop and maintains departmental budget. Manages expenses and ensures department operates within budgetary guidelines.
Ensure staff complies with IT policies and procedures, especially those for quality, productivity, service levels and architecture standards that enable the team to meet established project milestones. Ensure staff complies with all IT Security and Human Resources policies and procedures.
Maintain expertise and awareness of industry trends and technologies; making timely adjustments to strategies as appropriate.
Manage special projects and performs other duties as assigned. Coordinate activities and interacts extensively across department lines.
What It Takes
Undergraduate degree in a related field or the equivalent combination of training and experience preferred.
Minimum 10 years of experience with 5 years leadership/management experience required
Telecom Vendor management experience required.
Strong negotiation skills.
Demonstrated ability to develop and lead high performing teams.
Excellent written and oral communication skills, including interviewing and presentation skills.
Strong relationship management, analytical, problem solving and organizational skills.
Broad knowledge of the financial services industry.
Ability to effectively manage multiple tasks and/or projects concurrently.
Flexibility, strong decision making skills and effective time management skills.
Proven ability to work with attention to detail under tight time constraints.
Familiarity with MS Office & Exchange.
Advanced Knowledge And Experience With Functional And Technical Aspects Of IT Support Services And Related Infrastructure Solutions, Capabilities And Technologies With Some Or All The Following
Windows and/or Linux-based and zOS operating systems
Virtualization – VMware/Hyper V
Distributed Computing Hardware Technologies
Public Cloud Providers
Backup and restoration services
Disaster recovery services
Issue tracking systems
Network Technologies – SDN, Ethernet Fabrics, Firewalls, Load Balancers, WAN routers, SD-WAN, WiFi, etc.
Telecom Carrier Technologies – WAVE, MPLS, DIA
Vendor Management skills - Leadership and relationship management with large scale hardware, software, telecom carrier skills
Special Factors Vanguard is not offering visa sponsorship for this position.
Vanguard is not offering visa sponsorship for this position.
We are Vanguard. Together, we’re changing the way the world invests.
For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let’s make it count.
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.