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EXOS General Manager in Watertown, Massachusetts

EXOS is a leader in the field of human performance, a category it created more than 20 years ago. For two decades we’ve stood side by side with the very best, coaching individuals, teams, and communities to higher levels of performance. And we’ve done it all by pioneering and leveraging sports science and proprietary tools across mindset, nutrition, movement, and recovery.

Today, EXOS employs more than 4,000 people in over 400 locations worldwide. With award-winning facilities, sports medicine clinics, technology, and services, EXOS connects people to the solutions they need. We provide comprehensive game plans, regardless of skill and sport, based on time-tested fundamentals and research in order to help people take control of their health and performance. EXOS is trusted by hundreds of clients including leaders in business, technology, health, community organizations, and world champions in sports. Now we’re leaning into our rich heritage to move the brand forward. In 2020, EXOS founder and president Mark Verstegen brought on industry vet Sarah Robb O’Hagan as CEO to lead the company into its next chapter.

Culturally, we promote and reward humility, one team and tenacity as some of our core values and we are committed to cultivating an inclusive work environment where all of our team members feel empowered to grow and bring their whole selves every day. We celebrate the diverse voices and perspectives of our team members, knowing that diversity of age, race, ethnicity, gender identity, sexual orientation, veteran status and national origin, among other social identities, drive innovation, belonging and fuel our work.

Job Summary:

Job Description:

We're seeking an experienced General Manager to join our team. As our new General Manager, you will:

  • Hire, supervise, mentor, and evaluate department managers (Fitness, Group Exercise, Membership Sales, Customer Service).

  • Develop your site as a Center of Excellence, with multiple Subject Matter Experts, where other regional sites will send their staff for training.

  • Foster and manage quality relationships with client and site members.

  • Drive, track, and report on key metrics regularly.

  • Complete P/L influence and control.

  • Support managers and membership by responding to emergent program and member requests, staff needs, scheduling and acting as marketing liaison for all fitness, wellness, aquatics, and membership recruitment/retention programs and strategies.

  • Ensure excellent customer service and customer responsiveness to both inside and outside constituents.

  • Interact with client management on a daily/weekly basis to enhance communications and build a positive client/vendor relationship.

  • Develop department budgets and strategic business plan and monitor for progress monthly as a part of client monthly operations updates as measured against annual goals for all departments.

  • Support other EXOS sites and projects as a SME as needed.

  • Opportunity to grow the account.

  • Other duties as needed.

Required Qualifications:

  • Minimum of 5 years of General Manager Experience within the fitness industry, including overseeing Membership.

  • Bachelor’s Degree in fitness or business-related fields.

Preferred Qualifications:

  • Demonstrated success in increasing programming participation in both for profit and not for profit environments.

  • Scheduling flexibility to work occasional evenings and weekends to support programming.

  • Successful track record managing sales, personal/small group training, operations, group programming and customer service.

  • Excellent communication-both written and oral, leadership, interpersonal and supervisory skills.

  • Ability to anticipate, manage, and solve operational issues on a regular, and daily, basis.

  • Highly skilled in Google Docs, Excel, as well as proven ability to work with different CRM systems (i.e., CSI, Spectrum).

  • Outgoing personality.

    To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, EXOS requires that all successful applicants shall be required to show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted as an accommodation or otherwise. Applicants believing they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform People Operations after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

We are an equal opportunity employer

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at:

Attention: People Operations, Accommodations

2629 E. Rose Garden Ln.

Phoenix, AZ 85050

Learn more here:

  • EEO is the Law (http://cdn2.hubspot.net/hubfs/211432/EEO_is_the_Law.pdf)

  • EEO is the Law Supplement

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