GameStop, Inc. Store Manager in Walla Walla, Washington

SUMMARY The Spring Mobile Store Manager is responsible for upholding Spring's exceptional reputation and for delivering extraordinary customer experiences, obtaining store revenue/expense budgets, driving operational excellence, and developing sales staff. Store Managers are selling managers that carry a full quota and always lead by example in sales and company values. Store Managers are required to execute and deliver on all quarterly goals and objectives as outlined by their Regional Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* * Model the behaviors expected of all Spring Mobile associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity * Manage relationships in a manner acceptable to others and to the organization * Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible * Drive outstanding business results through traditional management functions including sourcing and selecting talent, coaching and development, workforce and project scheduling, performance assessment, and general talent planning Sales Objectives: * 45+ hours a week * Update Store Daily Sales Routine sheet by 10am daily * Report daily sales numbers to the District Manager as directed * Conduct daily one on ones with subordinates * Maintain a minimum of $9,000 personal gross profit per month * Manage Scorecard metrics by store and employee * Obtain quarterly goals and objectives * Drive 90% CES performance and be an example of the “Extraordinary Customer Experience” using the 5 Key Behaviors * Monitor and manage the Rep PowerScore and Sales by Employee report to ensure that each employee is maximizing their potential and obtaining their set metrics Development of Staff Objectives: * Align and drive store with annual company and sales objectives and vision * Drive company and region values and culture * Motivate and develop subordinates for future positions * Conduct monthly performance evaluations of all employees * Ensure Specialist, Manager Certification, ATT Core, and Monthly Initiative Trainings are completed 100% * Ensure all new hires become Specialist and receive all ramp up bonuses Operational Objectives: * Ensure the Opening and Closing Procedures are completed daily * Keep selling stations stocked fully during the day * Monitor Shrinkage, Aging, and Sales Orders reports weekly as reported in the ops report * Perform Weekly Inventory counts as outlined by the Operations Department * Assure uniformity and enforcement of the Policies and Procedures * Manage store rate plan discrepancy to be $0 * Manage trade-ins to a $0 variance * Maintain store merchandising plan-o-gram, cleanliness, and dress code guidelines * Manage Weekly Task Checklists and ensure proper Retail to RSC communication * Participate in weekly Store Manager meetings and conduct your own weekly store meeting * Attend all monthly Region Rally meetings and quarterly market launch meetings * Prepare store quarterly business plans and attend quarterly region huddles * Protect the company and customers against fraudulent activities * Hire qualified employees who meet Spring standards * Maintain store schedule in Gmail and schedule to be in store 30 minutes before opening * Other duties as prescribed by the Regional Manager RELATED COMPETENCIES * Decision Making-Identifying and understanding issues, problems, and opportunities; comparing data from different sources