Job Information

Aston Carter Patient Account Representative in Waco, Texas

$$$$ In Search of A Patient Account Representative to Work for A Top Revenue Cycle Company in Waco. Great Hours & Benefits. APPLY NOW $$$$


This is an entry level Revenue Cycle services role acting as an extension to the insurance departments of the hospitals we partner with. Working under general supervision this position provides revenue cycle services to our existing clients. Responsible for gathering patient information needed to provide services such as, customer service, insurance resolution, and self-pay balance resolution. Work will be assigned in the client’s record keeping system as well as our Health Services’ inventory management system.

Job Duties:

• Reduce outstanding accounts receivable by managing self-pay inventory

• Analyze accounts for proper billing procedures and take necessary action to rebill/resolve as necessary

• Determine whether patient or insurance should be contacted for payment by reviewing account history and note on Meduit Health Services’ inventory management system as well as the client system

• Contact the patient to help patients/customers with current balances on their account and to follow through with the payments until the account is paid in full

• Utilize tools, including computer programs, when indicated

• Provide excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.

• Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handle each situation accordingly

• Recognize billing issues (pre-certs/no-auths/timely filing/urgent requests) specific to the client and understand the necessary process for resolving them

• Input, retrieve, and modify information and data stored in computerized systems and programs; generate reports using computer software

• Explain charges, answer questions, and communicate a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies

• Other duties as assigned


Customer Service, Call Center Customer, Health care, Patient registration, Patient service, Patient access, Microsoft office, Front desk, Medical Terminology, Collections Medical, Insurance, Patient information, Data entry, Patient scheduling, Insurance verification, Schedule appointments, Customer service oriented, Health insurance, Electronic medical record

Top Skills Details:

Customer Service,Call Center Customer,Health care,Patient registration,Patient service,Patient access,Microsoft office,Front desk

Additional Skills & Qualifications:

  • Experience with hospital systems or EPIC software

  • Experience in the healthcare or medical industry

  • Experience reviewing patient accounts

Experience Level:

Entry Level

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About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.