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Job Information

Molina Healthcare Supervisor, Member Services (remote/healthcare/customer service) in United States

JOB DESCRIPTION

Job Summary

  • Provides customer support and stellar service to meet the needs of our Molina members and providers.

  • Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.

  • Provides product and service information and identifies opportunities to improve our member and provider experiences.

KNOWLEDGE/SKILLS/ABILITIES

  • Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.

  • Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.

  • Ensures compliance with Contractual and Regulatory requirements.

  • Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.

  • Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.

  • Achieves individual performance goals as it relates to call center objectives.

  • Demonstrates personal responsibility and accountability and leads by example through individual performance.

  • Support projects and special initiatives as appropriate.

JOB QUALIFICATIONS

Required Education

Associate degree or equivalent combination of education and experience

Required Experience

  • 3-5 years’ experience in a call center environment

  • 1-2 years supervisory experience

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

5-7 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

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