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Splunk Senior Atlassian Systems Engineer in United States

How do you scale to a multiple billion-dollar company with thousands of users? Are you ready to shake things up? Join Splunk as we pursue our disruptive vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experiences for our customers. At Splunk, we’re committed to our work, customers, having fun, and most meaningfully to each other’s success.

Splunk's Collaboration Team is seeking a Senior Atlassian Systems Engineer that will be administering Jira, Confluence and Bitbucket and complementary technologies. This requires you to be familiar with both Atlassian Data Center and Atlassian Cloud. You will also diagnose and resolve application issues and develop scalable solutions. You will have an interest in learning to deploy and support a diverse variety of environments, including large, high availability networks. Strong customer service skills will be necessary for this position, as the senior Atlassian Engineer will interact with employees on a regular basis. You will assist with projects, application upgrades, maintenance activities, and on-call responsibilities.

Responsibilities

  • Daily operational support of Splunk’s Atlassian hybrid on-premise and cloud environment

  • You will coordinate and implement software and configuration changes to improve the experience for Splunk’s global workforce

  • You will build new Jira projects, and author workflows based on user requirements

  • You will manage the Confluence environment and create spaces, pages, page templates as necessary

  • You will ensure system availability of all Atlassian tools based on defined SLAs

  • You will handle service ticket queue to ensure timely resolution for end user issues

  • Participate in 24x7 on-call rotation

Requirements

  • 8+ years managing collaboration systems at scale

  • 5+ years of Jira and Confluence administration experience, supporting small to large enterprise environments both in Atlassian Data Center and Atlassian Cloud

  • Experience with REST APIs

  • 2+ years of Atlassian Cloud experience

  • Experience administering Jira, Confluence and Bitbucket and complementary technologies

  • Experience with integrations in a SaaS environment such as Slack, Zoom and G Suite

  • Experience with a scripting language such as Python

  • Strong verbal, written and social skills are a requirement

  • You will always seek the root cause and solve the problem once

  • You will automate tasks where appropriate to enable Splunk to scale

  • Ability to self-motivate, handle, and prioritize competing tasks

  • Attention to detail and accuracy

  • Ability to work after hours to support projects and maintenance activities

Nice to have:

  • Experience managing other productivity Saas Platforms like Aha, Lucidchart etc

Education:

A Bachelor’s degree is preferred preferably in Computer Science, Management Information Systems, or equivalent years of industry experience

This isn’t a job – it’s a life changer – are you ready?

Splunk has been named one of San Francisco Bay Area’s “Best Places to Work” by the San Francisco Business Times, ten years in a row. We offer a highly competitive compensation package and a plethora of benefits.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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