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Summary This position is part of the Department of Defense . Federal Voting Assistance Program (FVAP) is an organizational component of the Department of Defense Human Resources Activity (DHRA). DHRA is a field activity of the USD (P&R). FVAP works to ensure Service members, their eligible family members and overseas citizens are aware of their right to vote and have the tools and resources to successfully do so from anywhere in the world. Responsibilities As a PROGRAM ANALYST (OMBUDSMAN) at the GS-0343-7/9 some of your typical work assignments may include Serves as Ombudsman (voting assistance center representative), providing program assistance and resolution to oral and written (including electronic mail) inquiries concerning a variety of voting situations, challenges and problems. Conducting research in developing a solution to problems posed by Service Voting Action Officers, State and local election officials, other government agencies such as the State Department, private citizens, and nongovernmental organizations. Providing assistance and support to international customers to ensure understanding of the electoral process and enfranchisement, based on knowledge of established procedures and processes. Coordinating with Service Voting Action Officers of the Military Service Departments, Coast Guard, State department and Public Health Services on a variety of issues, including VAO and material distribution matters, National Voter Registration Act of 1993 (NVRA) implementation, etc. Communicating Program needs and requirements and follows-up as needed. Analyzing State election information both written and on State websites. Providing assistance and support to international customers to ensure understanding of the electoral process and enfranchisement. The position requires leadership, problem-solving, and interpersonal skills to ensure quick and effective decision-making in resolving Uniformed and Overseas Citizens Absentee Voting Act (UOCAVA) related voting issues and oral and written communication skills to effectively convey program guidance and direction to the UOCAVA community. Requirements Conditions of Employment Qualifications A. To qualify for the GS-7: you must have one year of specialized experience at the GS-05 grade level or equivalent under other pay systems in the Federal service, military or private sector. Creditable specialized experience include Voting Assistance Program organization experience; OR Performing voter assistance Ombudsman duties and customer service B. I possess one full year of graduate level education or; superior academic achievement. C. I have a combination of both A and B, and when put together equate to 100% of the requirement. A. To qualify for the GS-9:, you must have one year of specialized experience at the GS-07 grade level or equivalent under other pay systems in the Federal service, military or private sector. Creditable specialized experience include Leading Voting Assistance Program organization experience; Performing voter assistance Ombudsman duties and customer service; and Leadership, problem-solving, and interpersonal skills to ensure quick and effective decision-making in resolving voting issues. B. I possess a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. C. I have a combination of both A and B, and when put together equate to 100% of the requirement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Specifically you will be evaluated on the following competencies: Attention to Detail Customer Service Flexibility Integrity/Honesty Interpersonal Skills Learning Program Outreach Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Written Communications Please review the General Application Information and Definitions at: http://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo.pdf Please keep your résumé to a reasonable length. If more than five pages are submitted, only the first five pages will be reviewed to determine your eligibility/qualifications. INFORMATION FOR OVERSEAS: Overseas tour of duty is projected not to exceed one year. Medical Care: Applicants who have family members with special medical needs should ensure that prior to accepting a position overseas their family members' medical needs can be met. Access to care in a military treatment facility may not be available to civilian employees except on a space available basis. Consequently, host nation medical facilities may be the only care available. The availability and level of care at host nation medical facilities will vary by location. Applicants hired from the Continental United States (CONUS) and their family members (who are US citizens) are required to obtain Official Passports prior to departure to the overseas area. May be subjected to a variety of environmental conditions typical of the overseas areas in which traveling, to include the potential for exposure to acts of terrorism. Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level). Education If substituting education for experience at the GS-07 level, you must possess 1 full year of graduate level education or superior academic achievement. If substituting education for experience at the GS-09 level, you must possess a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. If related you MUST provide transcripts or other documentation to support your educational claims. All materials must be submitted by the closing date of the announcement. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. Foreign Education: For further information, click on the following link: http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/images/1/14/USA_Hire_Reasonable_Accommodation_FAQs_-_01-26-17.pdf Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. All new employees are required to report to the duty station listed on this job announcement upon their agreed upon entry-on-duty date. At that time, you may be eligible to request telework hours in accordance with NRO's telework policy. Due to the nature of NRO's mission, telework opportunities are extremely limited. Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements: Persons with Disabilities - Schedule A Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/register/) NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy. Selective Service Requirement: Please visit http://www.sss.gov for more information. For more information, please visit https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d