Job Information

KeyBank Mortgage Senior Loan Processor in United States

Mortgage Senior Loan ProcessorinBuffaloatKeyBank

Date Posted: 10/17/2020

Job Snapshot

  • Employee Type: Full-Time

  • Location: 4224 Ridge Lea Road Buffalo

  • Date Posted: 10/17/2020

About Us


Job Description


The Mortgage Senior Loan Processor is responsible for ensuring loans are processed accurately and in a timely manner and must monitor and maintain compliance with all guidelines, policies and procedures established by federal, state, local and investor guidelines. In this role, it is important to ensure internal and external customer service expectations are exceedingly satisfied and to establish pro-active and timely communication to clients, Loan Officers, Branch referring partners, Underwriters and the closing department. The Mortgage Senior Loan Processor obtains necessary information and documentation to process and complete mortgage loan files. Verifies all documentation for accuracy and completeness. Knowledge of the mortgage loan process and associated documentation with a strong understanding of regulations and laws associated with residential lending is critical for success in this position. Ability to determine incomplete, inaccurate or missing information. To motivate, problem solve, counsel or influence others is a material part of the job, requiring a significant level of diplomacy and trust.


Review all loan applications for accuracy, completeness and compliance

Monitor and maintain an application pipeline

Image/index, review and submit completed files via the loan origination system to the underwriting department

Directly communicate with Loan Officers, clients, service providers and branch referring partner to gather and clear underwriting conditions; primarily responsible for documentation collection

Provide exceptional service for both internal and external customers

Ordering third party documentation; verify vendor orders are complete and invoices received

Communicate with various companies to obtain property survey, flood certificate, title commitment and payoff information

Maintain knowledge of industry compliance standard rules and regulations

Provide guideance, answer questions and act as a mentor to other less experienced Mortgage Loan Processors.

Review Hazard Insurance for required coverage and Insurance Carrier rating

Review title work for seasoning requirements, liens, entity issues, etc…

Review flood certificates for flood status


High school diploma or equivalent work experience required

Minimum of 5 years residential mortgage processing experience on agency products strongly preferred

Minimum of 2 years purchase processing experience strongly preferred

Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)

Knowledge of RESPA guidelines, general knowledge of all mortgage and consumer lending regulations

Strong math and analytical skills

Foundational knowledge of tax returns; Foundation knowledge of FHA, VA, Conventional, Jumbo (preferred). Other products, (i.e.) CP, USDA, HELOC preferred but not required.

Excellent written and verbal communication skills and ability to work in a team environment

Demonstrated ability to prioritize, multi-task, meet deadlines and adapt to changing priorities with strong organizational skills.

Proven success working in fast-paced, high volume environments

Precise attention to detail

Ability to network and interct with others to build internal relationships to foster team environment.

Demonstrated knowledge of purchase lending requirements and documentation

Ability to handle competing priorities effectively and within established timeframes

High level of integrity and trust; must be a team player with a selfless attitude

Demonstrated strong customer service skills

Ability to work varying hours and overtime if needed


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.