Vyaire Medical Field Service Engineer in United States
Field Service Engineer
Overall Purpose of the role
This is a customer facing role to represent Vyaire in the field and provides on site technical assistance in the form of:
Scheduled routine maintenance
Installation of new products
Educating customers, technically on all Vyaire products.
Offering telephone technical assistance and support as and when required.
Complete all repairs according to Vyaire standards in a timely manner
Complete all necessary documentation to effect repairs in compliance with the quality system
Accurate and timely reporting to include, but not exclusively, Activity, customer reports, complain reporting within the specified time.
Comply with Vyaire Complaint report policy.
Maintenance, calibration and safekeeping of tools and test equipment
Maintenance of a car stock to operate efficiently to support the customer
Responsible for the accuracy and quality of all working practices
Develop and maintain a good working relationship with other departments and colleagues
Assist the Sales team in the promotion of Vyaire products with technical support
Conduct technical training as requested
Provide on call emergency cover nationally as requested
Perform any other duties, as necessary, to comply with business priorities
Comply with all elements of the quality system
HNC (or equivalent) in electronics/equivalent subject or
Suitable experience or proven ability in a similar role
Proven experience of technical product servicing and repair in the field/workshop, preferably with experience of working within a hospital environment
Conscientious approach to work
Clear communication skills
Strong organisation skills
Good knowledge of computers, database administration, networking and interfacing to Medical Devices
Assist sales team by identifying sales leads and offering support during tenders, demos and joint site visits
Ability to multitask and handle multiple projects
Positive and professional attitude
Good customer orientation and problem-solving skills
Flexible attitude and ability to handle changing priorities
Team member, willing to act on behalf of team
Valid and current driving licence
Excellent interpersonal and communication skills, with the ability to communicate at all levels
Basic knowledge of Microsoft Word, Power Point, Outlook and internet applications
UK - FIELD
We aspire to a “higher calling” , aligning ourselves with healthcare providers to improve the lives of those who are treated with our devices.
Across the Ventilation, Respiratory Diagnostics and Anesthesia Delivery & Patient Monitoring market segments, we represent the largest pure-play company of our kind, with an ambitious and innovative vision for growth. We hold each other mutually accountable for the quality and reliability of our products and work together toward setting a new market standard in these categories.
We are transforming the future of respiratory care; explore how you can be a part of it.
We are a unified “breathing company”, with a global team that is unrivaled in the respiratory care continuum. Each of our 5,000 people worldwide is critical to achieving our shared purpose of improving the lives of those who are treated with our devices. Our people are empowered to “do the right thing” every day and always put patients first. Our market presence, breadth of product and technical expertise enable us to impact the lives of patients around the world every day.
One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person’s race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.
One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person's race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.
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