Grant Thornton LLP Employee Relations Manager in United States
Employee Relations Manager
The Employee Relations Manager partners with the broader Colleague Relations & Compliance team, Risk, Regulatory and Legal Affairs and various business leaders to manage complex employee relations matters and investigations. This individual is responsible for championing the colleague relations experience by leveraging organizational culture/values and ensuring equitable resolutions to employee relations matters. Additional responsibilities include managing complex cases on a variety of topics including performance and conflict resolution, policy and compliance issues, investigations and crisis management events. This role is critical in driving colleague initiatives, resolving issues, providing exceptional internal support, and driving a high-performance culture within the People & Community team and the Firm. The role also requires the use of sound judgement to mitigate risk and weigh the importance and validity of information to form fact-based opinions, solve problems and make formal recommendations.
The Employee Relations Manager role serves as a key member of the People & Community team in support of firm-wide goals and objectives. This role will report to the Associate Director of National Colleague Relations.
Manage colleague relations matters and investigations end to end, including drafting investigation memos, disciplinary documentation and utilizing centralized case management system.
Collaborate with the broader People & Community team to ensure a consistent and comprehensive employee relations delivery experience.
Serve as a lead investigator for highly complex and sensitive colleague relations matters across various service lines and drive towards solutions successful outcomes that align with firm culture, values and DE&I priorities.
Work with business leadership to proactively identify issues and the root causes and opportunities to mitigate risk and drive strategic outcomes.
Continuously identify and drive improvements within the investigative process.
Serve as HR Subject Matter expert by applying compliance, firm policy and employment law knowledge to mitigate risk to the firm.
Consult on performance management process, including ensuring supporting documentation is in place.
Execute project management deliverables with keen focus on collaboration across stakeholder groups.
Use Microsoft Excel to analyze data and metrics to make critical decisions; identify patterns and reports findings and trends as appropriate.
Drive National HR policies, procedures, and practices and ensures they are implemented successfully at all levels.
Manage, mentor, and coach service line/office/HR/Talent staff, as needed.
Develop and deliver regular training on risk management priorities.
Qualifications (Personal Characteristics, Skills/Abilities, Academic):
The ideal candidate will be:
A business-minded people leader with a focus on providing superb colleague care, conveying empathy, patience and outstanding listening skills in a highly collaborative, client-service orientated environment.
Experienced in working with highly confidential, complex and sensitive HR/colleague relations matter in an objective manner while using the lens of the firm’s culture, values and DE&I perspective.
A natural coach and mentor with engaging and approachable personality. Will have experience working successfully with all levels of staff, from front-line through senior executive.
Experience in prioritization and negotiations with demonstrated ability to be effective in supporting multiple business leaders/partners working across different business areas of focus.
Highly collaborative and action-oriented, with strong influencing skills; someone who is a change agent who can build collaborative relationships across a matrixed organization.
Confident with strong personal initiative as someone who is willing to roll up their sleeves and do whatever it takes to get the job done.
Operationally focused with the ability to think strategically and deliver tactically.
Metrics-focused with ability and history of critical thinking and using analytics to solve problems and develop solutions.
The Ideal Candidate Will Possess:
Bachelor’s degree from an accredited college/university is required
5-7 years of Employee Relations and Human Resources experience; government contractor experience is a plus, but not required
Knowledge of employment regulations across multiple jurisdictions, including exposure to California employment laws.
Proven strengths in negotiation, influencing, analysis, and problem solving.
PHR/SPHR or CP/SCP certification is a plus
Demonstrated experience in defining and implementing detailed ER business processes.
Strong verbal and written communication & presentation skills.
A reputation for discretion, integrity, judgment, responsiveness, strong attention to detail and quality and common sense.
Experienced in a matrixed environment within a professional service industry.
Experienced in managing, mentoring and developing a team of HR practitioners
Solid PC skills with proficiency in MS Office.
Experience using Navex EthicsPoint or similar case management tool
Ability to travel on occasion to service client base (business travel currently restricted)
Hi. We’re Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd (A.K.A. one of the world’s leading organizations of independent audit, tax and advisory firms.) Here, we aren’t interested in ego or grinding it out alone. We’d rather help others go beyond their expectations. With us, business feels more personal — for our clients and you. It's what makes us different, and we think being different makes us better. What about you?
You know the career you want. So, let’s make it happen. Here, every voice is valued and yours makes a difference. Whether it’s greater client exposure, a broader scope of responsibility, flexible schedules and location, coworkers who care or our bold, inclusive culture, joining Grant Thornton empowers you with the global scale, opportunities, resources and support to create a career that you love. Our breadth of client sizes, no-silos style and flexibility empowers you to innovate, create and excel for your clients, teams and communities. And that’s just day one.
Interested? Get to know us better at gt.com and read on to learn more how you’ll help us become even bolder:
About the Team
Grant Thornton's Internal Client Services line is the backbone to Grant Thornton’s business operations. The people of our ICS workforce play a leading role in our strategic and operational excellence, acting as the agents of change within Grant Thornton itself. ICS equips Grant Thornton client-facing employees with the support and resources they need to provide clients with responsive and innovative approaches to managing their business. Grant Thornton’s ICS employees are situated in all of our offices across the country, and they work in a wide range of internal support areas including: human resources, marketing, sales, accounting, finance, legal, information technology, facilities and services, purchasing, and strategic learning. Grant Thornton’s ICS group assists our firm in providing thought leadership, knowledge management, and stewardship while placing a positive impact on Grant Thornton’s ability to deliver exceptional client service and grow as a business.
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For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
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