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Perficient, Inc. Conversational AI & Chatbot Engineer in United States

At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

Perficient currently has a career opportunity for a Conversational AI & Chatbot Engineer

Job Overview:

The role of the Conversational AI Engineer is for individuals passionate about identifying and delivering the right AI-powered solutions for each client. Our Conversational AI Engineesr have a keen business orientation with an understanding of how conversational AI (chat bots, virtual agents, Natural Language Processing, etc.) can be effectively applied to meet a variety of business needs.

A Conversational AI Engineer thrives in challenging environments and accomplishes difficult assignments without significant supervision and instruction. Our consultants can handle the stress of being accountable for delivery and complete goals on time, practice strong attention to detail, persevere through tough obstacles, and do not get easily discouraged. Key to the success of our Conversational AI Engineers is the willingness and desire to quickly learn the client’s needs and the unique requirements of each engagement and to align conversational AI elements to those requirements.

The Conversational AI Engineer works with the customer care and AI team members and Senior Project Managers to assist with daily operations exercising time management, communication and collaboration in a fast-paced environment to ensure the successful delivery of projects. The Conversational AI Engineer will interface with Perficient technical and business delivery personnel, as well as vendors and customers, on a regular basis. May mentor junior consultants.

  • Will be responsible for designing and delivering conversational AI experiences that are creative, engaging and consistent in a channel-agnostic manner

  • Serve as the lead in the iterative ideation and design of conversational AI experiences

  • Craft high-level and detailed conversational scripts, interaction flows, and mockups to effectively communicate chat and voice interaction and design ideas

  • Strong technical and software engineering background necessary

  • Collaborate with engineers and subject matter experts to implement intents and the associated training phrases, entities, contexts, and business rules that define the conversation

  • Assist in the development of guidelines, best practices and knowledge sharing documentation

  • Ability to deliver on schedule and communicate effectively to ensure alignment between operations and technology

  • Integrate input from users, stakeholders, and leadership to script user conversational experiences for all virtual agents

  • Identify gaps in training data based on results from NLP model training and analysis of past user interactions

  • Apply concepts and practices related to natural language Processing/understanding, sentiment analysis, intent classification, dialogue flows, text-to-speech, and speech-to-text to the conversational design process

  • Experience working in an Agile environment

  • Strong knowledge and understanding of cloud-based applications/architecture including serverless functions and REST APIs.

  • Skilled ability to obtain, understand and respond strategically to client needs

  • Detail oriented, well organized, and able to coordinate multiple projects simultaneously.

  • Strong analytical, problem solving and conflict resolution skills.

  • Energetic, motivated, service-oriented, and be able to multitask.

  • Proven track record of delivering on time, on budget, and meeting client commitments.

  • Excellent listening, oral, and written communication skills.

  • Excellent facilitation, presentation, and reporting skills.

  • Strong interpersonal and teamwork skills.

  • Flexible to new situations and challenges.

Preferred skills and education:

  • Bachelor’s Degree in Computer Science or similar/relevant major

  • 4+ years of software engineering experience on Python/NodeJS/Java

  • Knowledge of core machine learning concepts

  • 2+ years experience in developing Intelligent Virtual Agents

  • Experience with one of the main Conversational AI platforms (AWS, GCP, Azure, IBM Cloud, Kore.ai, 24/7.ai...)

  • Hands-on experience with Google Dialogflow ES/CX a big plus

  • Experience developing application on cloud platforms (GCP, AWS, Azure)

  • Knowledge of Contact Center & Customer Care operations a plus

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

More About Perficient

Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.

Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs. Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.

Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

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ID: 2021-13792

External Company Name: Perficient, Inc

External Company URL: www.perficient.com

Post End Date: 11/1/2021

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