Job Information

J&J Family of Companies Associate Director, Provider Relations in United States

The Health Economics and Market Access (HEMA) Center of Excellence expands patient access to Johnson & Johnson Medical Devices products and solutions by articulating the value of our portfolio. We are a diverse global team of health economists, reimbursement and data analytics experts focused on changing the discussion from price to value.

The Associate Director of Provider Relations is a critical customer facing role responsible for leading innovative programs supporting health care transformation and access to innovative technologies. Tapping into expertise in health economics, health policy, and reimbursement, they lead discussions with influential decision makers within the key accounts to support strategic and product level decisions. As a key member of a dynamic, results-oriented team, the position will play a key role in executing innovative value-based care initiatives including innovative contracting strategies, such as outcomes-based agreements. The Associate Director will also present, as needed, economic models, share insights on market access trends, disseminate economic evidence, and execute HEMA evidence/data sharing and market access strategies with the account. The position is also responsible for supporting and partnering with key internal business partners to execute robust strategic account plan and lead other market access capabilities. Other responsibilities include building and maintaining engagement and relationships with customers that are mutually advantage for both parties, serving as a conduit for customer insights and needs.

Execute customer facing Provider Relation strategies for JJMDC products/procedures/services focused on expanding the dissemination of HEMA evidence.

  • Deploy tailored strategies to address provider requirements for priority products/procedures/services (i.e., evidence dissemination initiatives or programs)

  • Integrate customer insights and understanding of the reimbursement landscape into the development of customer programs and materials.

  • Partner with key HEMA functions to deploy of provider resources, such as reimbursement hotlines, tools, economic models, real-world data dashboards, etc.

  • Lead and/or support priority market access initiatives/capabilities, as assigned, such as, but not limited to, local market access initiatives, integrated payer-provider relations strategies, reimbursement/market access assessments, reimbursement hotline management, evidence dissemination workstreams, internal/external training, etc.)

  • Support innovative/value-based contracting initiatives including, but not limited to customer engagement, dissemination of evidence and coordination of other HEMA functions

  • Monitor changes in reimbursement and provider landscape impacting priority areas and translates them into insights and recommendations.

  • Partner with other HEMA functions and business partners to create internally disseminate insights to help shape and inform business strategy

  • Establish strong collaboration and partnership across HEMA and with business partners

  • Alignment on priorities, goals and objectives, including cadence of communication and reporting metrics.

  • Partner to deploy integrated payer-provider strategies and other local market access strategies which require closely engagement and collaborations with providers, when applicable

  • Promote innovative approaches to expand the impact of the Provider Relations and US HEMA teams

  • Participate in relevant payer and provider forums and meetings to identity opportunities for expanding evidence dissemination and market access to providers (e.g., AHIP, Employer Coalitions)


Required Years of Related Experience:

  • A minimum of 5years’ experience in the Medical Device, Pharmaceutical or Health plan industry is required with track record of health economic evidence communication, health policy, reimbursement and business impact success.

    Required Knowledge, Skills and Abilities:

    (Include any required computer skills, certifications, licenses, languages, etc.)

  • Strong customer engagement skills and experience in customer facing roles calling upon providers

  • Experience working with sales and/or strategic account teams and other commercial functions to shape customer engagement strategies and execute initiatives, required.

  • Demonstrated ability to present health economic evidence, economic models/tools, and lead compliant discussion related to value in evidence.

  • Strong understanding of US health care delivery transformation as well as reimbursement across the care settings (i.e., hospital inpatient, hospital outpatient, physician's office, long term care, home health, etc.) is required.

  • Understanding process and decision-making criteria for evaluating new technologies and for setting reimbursement rates is a must.

  • Strong account management acumen working with key provider stakeholders (e.g., C-Suite, VAC, Service Line Leaders, etc.)

  • Ability to clearly communicate to a variety of audiences, both big picture ideas as well as technical details Demonstrated ability to provide constructive and innovative input into complex problems.

  • Ability to create a regional business plan by integrating short-, mid-, and long-term objectives.

  • Track record working with providers and demonstrated experience supporting customer inquiries related to coding, coverage and payment with US payers

  • Ability to think out-of-the-box, proposing creative and solid solutions for market access challenges;

  • Analytical profile (scientific profile is a plus), with strong verbal and written communication skills;

  • High personal accountability, proactive with strategic thinking and problem-solving skills;

  • Strong team player with initiative who collaborates well with internal / external partners;

  • “Make it happen” and “roll up the sleeves” mentality, drive and motivation, and persistence to achieve goals;

  • Positive attitude to be able to handle a complex, multiple stakeholder environment, internally and externally.

  • Previous experience with Medical Devices health economic evidence communication and reimbursement

  • Proficient in Microsoft Word, Power Point, and Excel


    Master’s degree in health policy, health service research, business administration public health, public policy, health administration, health economics or economics preferred. Health care professional degree in nursing, pharmacy, physician assistance, or similar is preferred.

    Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability .

    The base pay range for this position is $122k to $183k. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

    Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.

    For additional general information on company benefits, please go to: -

Primary Location

United States-New Jersey-Raritan-1000 US HIghway 202

Other Locations

North America-Canada-Ontario-Markham, North America-United States


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