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Mastercard Director, Account Management in Thailand

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Account Management

Overview:

Mastercard is recruiting for a talented individual for a full time role as a Director, Account Management in supporting our Accounts and Business Development team, which focuses on the sale and delivery of Mastercard products and services to leading Fintech partners including issuers, acquirers and merchants in Thailand.

We are seeking experienced professionals with management consulting, technology sales, banking and/or payments experience that can bring a technical aptitude to strategic problem-solving to address customer challenges and opportunities and drive increase sales for Mastercard.

Our best account managers are motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources.

You will have the opportunity to contribute immediately through meaningful client-facing work in a rewarding, challenging and engaging work environment that emphasizes both team contribution and individual development.

The Role:

• This role is responsible for all activity for the customers, setting and driving the strategy for each customer and coordinating all resources.

• You will drive high profile and high visibility projects associated with the customer, requiring the role to collaborate and drive multiple internal functions and liaising with external departments of the customer.

• You must be comfortable and experienced at leading meetings with both the customer and Mastercard leadership, and must be skilled at cutting through the ‘noise’ to the heart of issues and opportunities.

• You will develop strong customer relationships across levels and functions (particularly product, portfolio/usage, fraud, marketing, operations, strategy and information technology) and influence or change customer preference towards Mastercard as a strategic partner and solution provider.

• Serve as subject-matter-expert in securing and coordinating indirect resources across Mastercard’s matrix based organization as this is critical to the success of this role is ensuring that you can source the support required to deliver to your customer group.

• Custodian of the customer P&L and Mastercard expects you to effectively manage your customer business agreements, make the right investment decisions to grow the short and long term value of the customer relationship and deliver to net revenue objectives.

• With a flat matrix structure, you will also engage in addressing some operational activities as required in this role and be the customer contact for all activity. With responsibility for all administrative and operational issues for the target customer set.

• This role will be based in Bangkok, Thailand.

All about You:

• Preferably possessing 12 - 15 years of experience in Business Development/Account Management roles in digital payments, fintechs and eWallets across Banking and financial technology industries.

• Proven track record in Strategic Sales and Client Account Management.

• Good knowledge of acquiring, electronic payments industry, trends, issuing landscape, economics and value chain (good awareness of digital payments and convergence trends/technologies will be a strong plus).

• Ability to negotiate contracts and execute and manage the customer contract agreement process.

• Preference for candidates with working experience in technology organizations and conversant with cutting edge technology trends that impact the financial payments industry.

• Sound business judgment with established conceptual thinking and proven financial acumen and analytical skills.

• Exceptional ability to interact with and influence and build consensus across a variety of internal and external stakeholders and levels of leadership.

• An excellent team player with the ability to collaborate with peers and proven ability to work in a matrix organization.

• Demonstrates strong self-awareness, open to different approaches and ideas and open to challenging status quo to drive new business initiatives.

• Great in driving communications, presentation and interpersonal skills.

• Track record of performance on revenue and share growth.

• Strong impact, influencing and negotiation skills.

• Ability to thrive in an individual contributor role.

• Professional and/or Native Level Fluency in Thai and English.

• Undergraduate degree in business / computer sciences / engineering required; MBA preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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