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Marriott Sales & Services Associate (Bilingual in English & Korean) in Singapore

Job Number 21058840

Job Category Reservations

Location CEC Singapore, 238B Thomson Road, Singapore, Singapore, Singapore VIEW ON MAP (https://www.google.com/maps?q=CEC+Singapore%2C238B+Thomson+Road%2CSingapore%2CSingapore%2CSG)

Brand Corporate

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

POSITION SUMMARY

  • Serve guests from around the world as they embark on their travel journey.

  • Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company.

  • Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat.

JOB RESPONSIBILITIES

  • Processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue.

  • Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.

  • Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

SKILLS AND EXPERIENCE

We are looking for candidates who enjoy interacting with customers and a sales driven role.

They should also meet the following criteria:

  • Proficiency in spoken & written English and Korean (in order to handle enquiries and requests from English and Korean speaking guests).

  • Multi-tasking competence.

  • Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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