Marriott Sales Manager in Singapore
Job Number 22005730
Job Category Sales & Marketing
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Brand Marriott Hotels Resorts
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Responsible for managing Special Corporate segment of the Hotel (i.e. RFP Accounts)
To identify, solicit & prospect new business opportunities with potential revenue for all areas of the Hotel i.e. Guestrooms (Transient & Groups), catering events, F&B outlets, Retail etc.
Build and strengthen relationships with existing and new corporate customers to enable future bookings. Activities include sales calls, entertainments, sales trips, roadshows, site inspections etc.
To meet and exceed individual and team sales targets
To generate a YOY ADR increase (stipulated %) for the RFP accounts
To contribute positively to Engagement Survey department result by being proactive in all aspects of department and interdepartmental issues.
To meet and exceed individual assigned sales goal and shared responsibility for team members for achievement of total department sales budget. Derive creative upsell initiatives.
To conduct 5 sales calls daily and 3 sales activities i.e. Entertainment & Site Inspection per week.
To submit sales call report on weekly basis
To identify and develop new potential accounts (to prospect at least 2 new accounts per week)
Develop sales plans to generate business from identified markets/accounts.
Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.
Promote Marriott Bonvoy benefits (Transient and Events) and ongoing promotions to the customer in order to solicit and secure increased future business
Actively participate in MI Leads Generation (Cross-property referral program) to meet property and team goals
Continuously communicate the benefits and ongoing promotions of the hotel to the customer.
Management and growth of corporate accounts by tracking individual transient, group and catering production goals
Negotiate transient rates for assigned accounts.
Prospect new business through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, e-mail, research via newspapers & online resources
Gather market intelligence: new product ideas, competition activities, new customer trends and performance.
Support Sales Centre Team by providing information to close groups/catering.
Sell the benefits of the Sales Center/property sales and event management structure.
Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.
Be a team player motivating peers and subordinates in support of department goalsin sales and operations. To manage and develop Interdepartmental relations while notcompromising customer satisfaction, revenue, profitability or associate morale of department / Hotel. To initiate team building activities.
To share responsibility for development and training of direct reports.
To adhere to personal behavioral norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.
Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing Department.
Minimum Polytechnic Diploma in Sales & Marketing
2 years in relevant work experience & Managerial role (i.e. Proactive Sales)
Strong overall sales & communication skills
Understanding of hotel's business mix needs of transient, group and catering event businesses
Confident, high-energy & enthusiastic
Ability to present ideas, expectations and information in a concise & well-organized manner
Excellent interpersonal conflict management skills
Software knowledge (Microsoft Office)
Hotel sales system knowledge (i.e. Opera S&C) will be an advantage
Understanding and achieving team and individual goals
Effective time management skills
Understanding of sales strategies & account profitability
Demonstrated leadership skills, customer development and relationship management skills
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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