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Epredia Customer Care Specialist (BNL) in Netherlands

At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.

Customer Care Export Specialist

As a Customer Care Representative, you will act as a trusted advisor and educator on Epredia’s suite of products. If you have previous customer service experience, you can apply your current knowledge and expand your career. You will play a major role in delivering our mission, to improve lives by enhancing cancer diagnostics.

What will you do?

  • Ensure orders from our distributors are accurately and promptly processed with frequent status updates on estimated delivery dates.

  • Monitor and carry out daily checks on order status for customers, linking with the order management & logistics team and finance.

  • Assist in the preparation of the necessary paperwork for shipments such as bank warranties and pro forma invoices

  • Develop and maintain excellent relationships and support all internal and external contacts.

  • Communicate any issues and updates to the appropriate stakeholders.

  • Support sales partners to review priority orders to improve customer experience.

  • Manage targeted customer calls, quote inquires, product inquiries, documentation requirements to further the growth of the entire portfolio

  • Assist Marketing and Sales teams in follow-up on marketing campaigns and quotes.

Skills you will need

  • HBO in business administration, commercial studies, communication or similar

  • Analytical with proven ability to procure and interpret metrics, following up on remedial actions and improvement initiatives.

  • Ability to build relationships internally and with customers

  • Strong verbal and written communication skills in English and Dutch

  • Experience in a B2B Customer Service environment

  • Knowledge of LEAN

  • Knowledge of ERP systems (Preferably – SAP)a

YOUR APPLICATION

Epredia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.

TO ALL RECRUITMENT AGENCIES

Epredia does not accept unsolicited third party resumes.

Epredia is an Equal Opportunity Employer.

At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.

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