Job Information

Dell Manager 2, Account Management Services, Identity and Access Management in Mexico

Manager 2, Account Management Services, Identity and Access Management

As a digital company, we understand that keeping our systems safe is a huge part of how we will move forward. That's why our Cybersecurity team is a key part of our work. As a Cybersecurity Manager you will lead a team that responses to diverse and highly complex digital security problems, overseeing techniques and advocating for effective cybersecurity solutions.

Join us to do the best work of your career and make a profound social impact as a Manager 2, Account Management Services on our Cybersecurity team in Mexico.

What you’ll achieve

The Manager 2, Account Management Services will be adaptable and fast-moving, with the ability to independently lead projects in addition to being responsible for daily activities that ensure the overall health of the organization from an administrative and staff management perspective.

You will:

  • Manage the day-to-day Account Management Operations activities for a global support team

  • Handle escalations and highly sensitive access related requests

  • Ensure 24/7 support for account issues, privileged access, and token related incidents that impede business productivity

  • Contribute to functional strategy and provide roadmap planning input

  • Recommend changes to cyber security policies and establishes procedures that affect immediate organization(s)

  • Develop a highly motivated team, driven to innovate and deliver capabilities in an agile fashion.

  • Manage staffing capacity, ensure proper workload-capacity balancing.

  • Manage Team Productivity and capacity utilization, ensure consistent utilization.

  • Process oriented and metrics driven execution - adopt ITIL/ITSSM and Agile/iterative models for capability delivery.

  • Results driven: Aggressive focus on results and demonstrating improvements in capability maturity year after year.

  • Regularly interact with senior leadership and internal customers

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Advanced understanding of technology and cybersecurity key concepts

  • Advanced ability to influence

  • Advanced communication and presentation skills working with both technical and non-technical audiences

  • Ability to work in a high-pressure environment

  • Ability to lead, motivate and direct a workgroup

Desirable Requirements

  • 8+ years of Information Security experience or equivalent combination of education and work experience

  • Prior experience in a 24x7x365 operations environment

  • Prior people management/leadership experience with proven experience to lead, motivate and direct a workgroup

  • Excellent project management, problem solving, and communication skills with the ability to execute under a high degree of urgency

  • Knowledge of ITIL/ITSSM, Agile methodologies and common Metrics.

  • CISSP, CISM or other advanced security certifications are a plus​

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Application closing date: DD Month YYYY

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .