Citigroup Okinawa Citi Service Investigation Team Lead - JPN - Operations in Japan
Okinawa TTS –CitiService Investigation Manager Head is an important leadership position in the TTS CitiService organization. TTS client operations-CS team’s key responsibility is client servicing and handling enquiries related to payment transaction. CS Investigation manager will be charged with building and maintaining the Okinawa CS team.
Develop strong client relationships at multiple levels including senior relationships
Build a clear and solid understanding of each client
Build strong working relationships with Relationship Managers, Sales Managers, Products Managers and other internal stakeholders
Maintain a sound knowledge of TTS products.
Be the escalation point for complex transactional product or service issues
Evaluate service, operational and product processes to make recommendations for improved product performance
Ensure retention of existing business through service excellence
Work in conjunction with the Citiservice team to ensure the day to day needs of the clients are met
Follow departmental disciplines, such as completing call reports, maintenance of client profiles and use of tracking systems
Adhering to all Compliance policies
Strong knowledge of Transaction Banking products.
Strong communicator, oral, written and in public presentations
Strong strategic thinking ability
Ability to manage a large number of tasks simultaneously
Exemplary work ethic and positive attitude
Self-motivated and demonstrates high level of initiative
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - JP
Time Type :Full time
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