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Citigroup Okinawa Citi Service Investigation Team Lead - JPN - Operations in Japan

Okinawa TTS –CitiService Investigation Manager Head is an important leadership position in the TTS CitiService organization. TTS client operations-CS team’s key responsibility is client servicing and handling enquiries related to payment transaction. CS Investigation manager will be charged with building and maintaining the Okinawa CS team.

Key Accountabilities:

  • Develop strong client relationships at multiple levels including senior relationships

  • Build a clear and solid understanding of each client

  • Build strong working relationships with Relationship Managers, Sales Managers, Products Managers and other internal stakeholders

  • Maintain a sound knowledge of TTS products.

  • Be the escalation point for complex transactional product or service issues

  • Evaluate service, operational and product processes to make recommendations for improved product performance

  • Ensure retention of existing business through service excellence

  • Work in conjunction with the Citiservice team to ensure the day to day needs of the clients are met

  • Follow departmental disciplines, such as completing call reports, maintenance of client profiles and use of tracking systems

  • Adhering to all Compliance policies

Skills:

  • Strong knowledge of Transaction Banking products.

  • Strong communicator, oral, written and in public presentations

  • Strong strategic thinking ability

  • Ability to manage a large number of tasks simultaneously

  • Exemplary work ethic and positive attitude

  • Self-motivated and demonstrates high level of initiative


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - JP


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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To view the EEO Policy Statement CLICK HERE at http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf .

To view the Pay Transparency Posting CLICK HERE at https://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf .

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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