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Marriott Assistant Manager, Performance Services (Remote) in India

Job Number 22005791

Job Category Sales & Marketing

Location Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India

Brand Corporate

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? Y

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

 JOB SUMMARY

APAC Performance Services Team aims to drive high performance for sales & revenue management associates through the performance management as well as rewards & recognition platforms.

The Assistant Manager, Performance Services, APAC will be responsible for end-to-end reporting for all the platforms managed by APAC Performance Services Team. This position will provide hotels and senior leadership with value added reports and analytical insights on performance and will also be responsible for the Performance Services dashboard on Tableau.

CANDIDATE PROFILE

Education and Experience

  • 3- or 4-year degree from an accredited university; 2 – 3 years’ experience in experience in data analysis & reporting.

Skills Required:

  • Positive attitude & strong work ethics.

  • Excellent communication and interpersonal skills

  • Detail oriented and highly organized.

  • Skilled in time management and the ability to prioritize tasks. Ability to multitask when required and work efficiently and effectively to meet required deadlines

  • Ability to work in a team environment and work well with hotels and Sales & Marketing/Revenue Management teams in Continent

  • Develop and maintain strong relationships with key stakeholders in order to foster trust and influence key decisions.

  • Robust problem-solving and analytical skills. Demonstrate balanced judgment under pressure; engage in fixing the problem vs. just identifying the problem.

  • Strong business acumen: Elicit, analyze, specify, and validate the business needs of stakeholders and explore for appropriate solutions accordingly.

  • Ability to learn quickly and apply that knowledge. Comfortable with complexity, ambiguity and change; supports, manages and initiates positive change.

  • Innovative thinker: able to readily apply past learnings in new situations to generate solutions and/or create something entirely new.

  • Comfortable challenging organizational norms and accepted thinking to improve effectiveness.

Technical Skills Required:

  • Tableau & Excel Knowledge: Ability to conduct data analysis / audit. Demonstrate ability to take large volumes of complex information and present it in a clear and concise manner. Comfortable with Tableau & macros to prepare tools that will help simplify existing processes.

  • PowerPoint Knowledge: Prepare effective presentation decks for training webinars & senior leadership.

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.

  • Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.

  • Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

  • Driving for Results - Focuses and guides others in accomplishing work objectives.

  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.

  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

  • Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

  • General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).

  • Analysis - The ability to analyze and summarize detailed data and make recommendations. Included is the creation and maintenance of spreadsheets for storing data.

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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