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Oracle Education Practice Manager in France

Education Practice Manager

Preferred Qualifications

Why Oracle NetSuite?

You’ll be

surrounded by smart, innovative, caring people — invested in our customers and

the community. If you’re looking to share your unique perspective and ideas at

a collaborative table and help equip all kinds of businesses achieve their

visions, check us out.

Responsibilities:

NetSuite Education

Services provides comprehensive instructional programs to ensure our customers

have the knowledge to achieve the highest level of success at implementation

and through adoption.

The Education Practice Manager plays a critical role in achieving this objective. They work

collaboratively with our customers to help them build product knowledge,

increase user adoption and achieve ROI. They do this by scoping, planning and managing

the delivery of high-quality enablement strategies for customers.

This position is part of the Education Delivery management team, led bythe Sr Director Education Services Delivery. The Practice Manager will manage a team of geographically dispersed instructors/consultants. The

Practice Manager is responsible for managing the successful delivery of all

types of education services to all markets of NetSuite customers within their

practice verticals, with a focus on new customers during their NetSuite

implementations. The role will manage a project portfolio and ensure that quality

standards for delivery are exceeded. The PracticeManager is often the first contact a customer has with Education Services

and acts as the evangelist for what we can provide. This role also

includes individual utilization while carrying out manager level delivery

responsibilities with large or complex customers.

We are seeking a services management professional,

passionate about leading a team to high levels of performance while delivering

solutions that drive the effective use of NetSuite by our customers.

Responsibilities:

Achieve or Exceed ES Revenue and Profitability Objectives

  • Partner with and support EducationServices advisors, sales and consulting teams in scoping opportunities anddeveloping proposals for our services

  • Present our valueproposition internally and to potential and current clients

  • Architect custom learningblends of onsite and online training, education consulting, change management,and performance support for new SuiteSuccess solutions and for individual customers

  • Expand ES sales inexisting customer base by discussing ongoing enablement plans withcustomers as they go live

  • Ensure team billableutilization targets and practice revenue targets are met via effective resourceallocation and collaboration with other Education Practice Managers. Provideaccurate forecasting for revenue and resource capacity planning

Ensure High Customer

Satisfaction and Referencability

  • Manage project portfolioto ensure quality, on-time and on-budget implementations using a mix of ownteam and global resources

  • Act as a single point ofcontact for customers and internally within practice area and become trustedadviser to the Customer through implementation lifecycle and beyond

  • Collaborate with NetSuiteconsulting and partners during services engagements

  • Lead select customerjobs, provide initial project management and later oversight, and followthrough with customer

  • Quickly achieve highlevel knowledge of NetSuite and education and change solutions

  • Maintain high levels ofcustomer satisfaction and relentlessly pursue new ways of bringing valueto our customers

Lead and Continuously Develop a High Performing Team

  • Attract, hire, lead andretain talent

  • Mentor new educationconsultants and support ongoing development

  • Develop or identifyexpertise building activities for team members

  • Ensure timely teamreadiness to support new product features and releases

  • Oversee daily activitiesof the training delivery team, handle administrative tasks and provide direction,motivation and guidance

  • Collaborate with other Education Practice Managersin designing and improving onboarding, growth and professional developmentprograms for our practice

Maintain and Enhance Our Best

Practices Infrastructure

  • Collaborate with directorand peers in creation of new services to advance practice and customersuccess

  • Collaborate withCurriculum Development and SuiteSuccess team to design and developappropriate and affordable education solutions for new verticals andmicro-verticals

  • Provide feedback toeducation program management to ensure program, curriculum and assetquality

  • Champion special projectsto support business process, team and tool improvements

  • Support global regions toalign delivery models and to manage multi-national clients

Travel: up to 30%

Qualifications/Skills:

  • Fluent in English and atleast one other major European language (German, French, Spanish, Italian)

  • Excellent peoplemanagement skills, including successful experience managing a trainingdelivery/ user adoption consulting team for a software company or demonstratedsuccess mentoring, coaching and developing others when not in a managementrole

  • Strong history demonstrating leadershipbehaviors regardless of title; including inspiring others, leading byexample, strong decision-making capabilities, flexibility, empathy andaccountability

  • Outstanding communicationskills; presentation, written, verbal, listening, and influencing

  • Ability to workeffectively and cross functionally with all parts of global educationservices, professional services, sales and partners; earning trust andbuilding relationships throughout chain

  • Strong team player with focuson and track record of collaboration and consensus

  • Ability to organize,prioritize, and manage multiple responsibilities simultaneously, whileadhering to and improving processes and procedures

  • A dedication to clientservice, with strong customer relationship acumen and client managementskills, and ability to drive client satisfaction in ever changingenvironments; comfortable interacting with all levels

  • Success working withcustomers (and alongside implementers) to develop and manage trainingand/or end user adoption solutions

  • Successful resourceallocation, timeline, administrative and project management experience

  • Skilled in designing andpresenting solutions, articulating value propositions, negotiating projectspecifics, and managing delivery to maximize both revenue potential andcustomer success in a consulting/training practice

  • Proven ability totranslate requirements into workable project solutions, scope work effort,develop cost estimates and create services Statements of Work

  • Aptitude for thinkingclearly and acting calmly in complex and fast-paced situations

  • Experience with CRM/ERPsoftware. Consulting and management experience in a SaaS environment is aplus.

  • Bachelor’s degree orrecognized equivalency or achievement of recognized professional level

Detailed Description and Job Requirements

Customizes and delivers education services to external customers.

The Delivery Manager is responsible for the success of all Oracle events in their business area, committed to superior customer service and dedicated to the personal and professional development of their team. The Delivery Manager also focuses on fiscal management of the region through annual budgets, forecasting and expense management. Manage their aspect of the customer event (e.g. instructors/consultants, courseware, facilities, schedules, billing etc.) to ensure success. Provides fiscal management of their area, including the development of annual budgets, weekly forecasts and overall expense management. Advise and support staff professional development. Promote, implement and monitor strategies to ensure quality of OU products and services. Travel as necessary.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. BS or equivalent technical experience preferred. Has obtained one or more industry recognized certifications (CTT, OCP, CPA, CPIM). Preferably 3 plus years technical or professional experience using Oracle products or related software. Has 2 plus years experience teaching adult learners. Has 3 plus years experience in a management or leadership role.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Training

Location: GB-United Kingdom

Other Locations: France, Germany, Spain, NL-NL,Netherlands-Utrecht, CZ-CZ,Czech Rep-BRNO

Job Type: Regular Employee Hire

Organization: Oracle

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