Oracle Education Practice Manager in France
Education Practice Manager
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Services provides comprehensive instructional programs to ensure our customers
have the knowledge to achieve the highest level of success at implementation
and through adoption.
The Education Practice Manager plays a critical role in achieving this objective. They work
collaboratively with our customers to help them build product knowledge,
increase user adoption and achieve ROI. They do this by scoping, planning and managing
the delivery of high-quality enablement strategies for customers.
This position is part of the Education Delivery management team, led bythe Sr Director Education Services Delivery. The Practice Manager will manage a team of geographically dispersed instructors/consultants. The
Practice Manager is responsible for managing the successful delivery of all
types of education services to all markets of NetSuite customers within their
practice verticals, with a focus on new customers during their NetSuite
implementations. The role will manage a project portfolio and ensure that quality
standards for delivery are exceeded. The PracticeManager is often the first contact a customer has with Education Services
and acts as the evangelist for what we can provide. This role also
includes individual utilization while carrying out manager level delivery
responsibilities with large or complex customers.
We are seeking a services management professional,
passionate about leading a team to high levels of performance while delivering
solutions that drive the effective use of NetSuite by our customers.
Achieve or Exceed ES Revenue and Profitability Objectives
Partner with and support EducationServices advisors, sales and consulting teams in scoping opportunities anddeveloping proposals for our services
Present our valueproposition internally and to potential and current clients
Architect custom learningblends of onsite and online training, education consulting, change management,and performance support for new SuiteSuccess solutions and for individual customers
Expand ES sales inexisting customer base by discussing ongoing enablement plans withcustomers as they go live
Ensure team billableutilization targets and practice revenue targets are met via effective resourceallocation and collaboration with other Education Practice Managers. Provideaccurate forecasting for revenue and resource capacity planning
Ensure High Customer
Satisfaction and Referencability
Manage project portfolioto ensure quality, on-time and on-budget implementations using a mix of ownteam and global resources
Act as a single point ofcontact for customers and internally within practice area and become trustedadviser to the Customer through implementation lifecycle and beyond
Collaborate with NetSuiteconsulting and partners during services engagements
Lead select customerjobs, provide initial project management and later oversight, and followthrough with customer
Quickly achieve highlevel knowledge of NetSuite and education and change solutions
Maintain high levels ofcustomer satisfaction and relentlessly pursue new ways of bringing valueto our customers
Lead and Continuously Develop a High Performing Team
Attract, hire, lead andretain talent
Mentor new educationconsultants and support ongoing development
Develop or identifyexpertise building activities for team members
Ensure timely teamreadiness to support new product features and releases
Oversee daily activitiesof the training delivery team, handle administrative tasks and provide direction,motivation and guidance
Collaborate with other Education Practice Managersin designing and improving onboarding, growth and professional developmentprograms for our practice
Maintain and Enhance Our Best
Collaborate with directorand peers in creation of new services to advance practice and customersuccess
Collaborate withCurriculum Development and SuiteSuccess team to design and developappropriate and affordable education solutions for new verticals andmicro-verticals
Provide feedback toeducation program management to ensure program, curriculum and assetquality
Champion special projectsto support business process, team and tool improvements
Support global regions toalign delivery models and to manage multi-national clients
Travel: up to 30%
Fluent in English and atleast one other major European language (German, French, Spanish, Italian)
Excellent peoplemanagement skills, including successful experience managing a trainingdelivery/ user adoption consulting team for a software company or demonstratedsuccess mentoring, coaching and developing others when not in a managementrole
Strong history demonstrating leadershipbehaviors regardless of title; including inspiring others, leading byexample, strong decision-making capabilities, flexibility, empathy andaccountability
Outstanding communicationskills; presentation, written, verbal, listening, and influencing
Ability to workeffectively and cross functionally with all parts of global educationservices, professional services, sales and partners; earning trust andbuilding relationships throughout chain
Strong team player with focuson and track record of collaboration and consensus
Ability to organize,prioritize, and manage multiple responsibilities simultaneously, whileadhering to and improving processes and procedures
A dedication to clientservice, with strong customer relationship acumen and client managementskills, and ability to drive client satisfaction in ever changingenvironments; comfortable interacting with all levels
Success working withcustomers (and alongside implementers) to develop and manage trainingand/or end user adoption solutions
Successful resourceallocation, timeline, administrative and project management experience
Skilled in designing andpresenting solutions, articulating value propositions, negotiating projectspecifics, and managing delivery to maximize both revenue potential andcustomer success in a consulting/training practice
Proven ability totranslate requirements into workable project solutions, scope work effort,develop cost estimates and create services Statements of Work
Aptitude for thinkingclearly and acting calmly in complex and fast-paced situations
Experience with CRM/ERPsoftware. Consulting and management experience in a SaaS environment is aplus.
Bachelor’s degree orrecognized equivalency or achievement of recognized professional level
Detailed Description and Job Requirements
Customizes and delivers education services to external customers.
The Delivery Manager is responsible for the success of all Oracle events in their business area, committed to superior customer service and dedicated to the personal and professional development of their team. The Delivery Manager also focuses on fiscal management of the region through annual budgets, forecasting and expense management. Manage their aspect of the customer event (e.g. instructors/consultants, courseware, facilities, schedules, billing etc.) to ensure success. Provides fiscal management of their area, including the development of annual budgets, weekly forecasts and overall expense management. Advise and support staff professional development. Promote, implement and monitor strategies to ensure quality of OU products and services. Travel as necessary.
Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. BS or equivalent technical experience preferred. Has obtained one or more industry recognized certifications (CTT, OCP, CPA, CPIM). Preferably 3 plus years technical or professional experience using Oracle products or related software. Has 2 plus years experience teaching adult learners. Has 3 plus years experience in a management or leadership role.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Location: GB-United Kingdom
Other Locations: France, Germany, Spain, NL-NL,Netherlands-Utrecht, CZ-CZ,Czech Rep-BRNO
Job Type: Regular Employee Hire
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