Marriott Specialty Dining Coordinator (FBE) in Cayman Islands
Job Number 21058682
Job Category Sales & Marketing
Location The Ritz-Carlton Grand Cayman, P.O. Box 32348, Grand Cayman, Cayman Islands, Cayman Islands VIEW ON MAP (https://www.google.com/maps?q=The+Ritz-Carlton+Grand+Cayman%2CP.O.+Box+32348%2CGrand+Cayman%2CCayman+Islands%2CKY)
Brand The Ritz-Carlton
Position Type Non-Management
Located Remotely? N
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
THIS POSITION HAS AN ESTIMATED START DATE OF OCTOBER OR NOVEMBER 2021, BASED UPON RENOVATION/REOPENING DATE
A motivated individual with a pleasant personality to execute flawless service and support the Food and Beverage Department in all areas and phases of the operation to ensure consistent and high level service throughout pre-dining and post dining phases of restaurant events and activities. The positon is responsible for answering questions on menu selections, preparing all restaurant dining and event documentation, restaurant reservations, and coordinating with group sales and/or catering sales, hotel departments, and guests, additional meal requirements, dietary restrictions or needs, and special requests. Communicates to the Food and Beverage and Culinary teams the relevant information and record transaction in MICROS or in Opera as is appropriate. Support the Food & Beverage Outlets and Banquets by
Setting up and breaking down designated function rooms and event space to group's requirements in accordance with hotel standards. Providing a warm welcome to guests, advising them of menu options and answering questions about products & services where necessary
Preparing and monitor the Food and Beverage Outlet for service and guest comfort
Providing food and beverage service, including alcohol
Complete closing duties, including credit card cash handling/banking as is appropriate
Participate in training when required
Must be 18 years of age or older
2-3 years previous food and beverage serving experience
Hospitality Graduate or Certified Service Professional preferred.
Experience with working with POS system and Oracle Hospitality Simphony desirable
Ability to multi-task and work in a fast pace environment
Must be team-oriented and very attentive to details
Excellent guest service skills and communication skills
Excellent computer skills in Excel and Word
Excellent Telephone skills
Must be able to carry up to 25lbs.
Must be able to work flexible working hours, weekends and holidays
Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure personal appearance is professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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