Job Information

Graphic Packaging International Customer Advocate III in Vancouver, Washington

Job Summary .and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Manage day to day activities of ongoing business with customers. Respond to customer needs to ensure they receive the best service possible through processing of purchase orders, preparing general correspondence and coordinating with other team members; Sales, Graphic, Production and Logistics Departments to meet the customer needs. Act as customer contact regarding pricing, availability, scheduling and shipping. Resolves problems and communicates decisions to appropriate departments and customers. .and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Duties and Responsibilities .and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Ensure all shipments are on time and per the agreed upon conditions. Maintain monthly OTS reporting with OTS to negotiated.and.nbsp;.and.nbsp; target%. Facilitate expedited deliveries as required, with lowest possible impact to GPI..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Contact point for all information, requests and issues related to a customer. Coordinates and handles every aspect of customer orders so that there is one central point of control..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Process purchase order from customer. Enter order, ensure pricing is accurate, and follow order through system to ensure delivery is made to customer request. If unable to meet customer need by date, inform customer as soon as possible. If customer is unable to work with given have ready date, work with Sales and Production to arrange production to best meet customer need..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Consistently communicate with Production Planning to ensure continuity of orders..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * May involve working with Purchasing and Material Handling to expedite materials needed for production..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Provide monthly forecasting as needed..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Maintain customer AR to corporate percent current targets..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Execute all Quality complaint and inventory return within the corporate lead-time closure target..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Maintain price sheets and facilitate customer pricing as coordinated with Sales .and.amp; Accounting..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Responsible for all new item template creation and communication on new graphics. Ensure new products samples and drawdowns are completed to expectations..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Contribute to achieving strategic goals; Sales target, EBITDA, Quality, On-time, as established..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Participate in Safety programs, including providing risk assessment on self and with manufacturing peers..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Required Qualifications .and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * 2-3 years demonstrated skill in customer service and order management..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * BA/BS degree or Associates degree and 2-3 years equivalent job experience..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Knowledge of and demonstrated math skills, experience with UOM conversions..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Strong verbal and written communication skills..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Proficiency and consistency in organizational management..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Ability to follow instruction both verbal .and.amp; written and complete assignments on time..and.nbsp;.and.nbsp; .and.nbsp;If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at;Inspired Packaging. A World of Difference..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Graphic Packaging is an Equal Opportunity Employer. A