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Fortive Corporation Customer Support Specialist in United States, United States

The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments, including Account Management, Professional Services, Sales or Support.

Job Responsibilities:

  • Provide support for eMaint and Fluke Connect software applications to end users in a Microsoft and Web-based environment.

  • Answer incoming eMaint and Fluke Connect software support phone calls, email and chat communications.

  • Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities.

  • Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.

  • Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.

  • Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.

  • Contribute to growth of eMaint knowledge base by creating product documentation addendums.

  • Actively participate in software product testing process to ensure new versions of software are ready to release.

Required Skills & Experience:

  • B.A. or B.S. degree preferred.

  • Good mechanical aptitude and problem solving skills.

  • Strong ability to communicate technical information both in writing and verbally.

  • Strong work ethic and ability to work efficiently and effectively with minimal supervision.

  • Ability to work in a fast-paced environment with excellent organizational skills.

  • Customer service experience is a plus.

  • Database knowledge is a plus.

Fortive is a provider of essential technologies for connected workflow solutions across a range of attractive end-markets. The company holds leading positions in intelligent operating solutions, precision technologies, and advanced healthcare solutions. Fortive is headquartered in Everett, Washington and employs a team of more than 17,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 50 countries around the world. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com.

We all have a role in building a community where everyone belongs. Where you can speak your mind, be yourself, and feel supported. It’s how we achieve more together — for each other, for our customers, and for the world. https://www.fortive.com/inclusion-diversity

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.

A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."

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