DXC Technology Help Desk Call Center Representative in Tucker, Georgia

Job Description:

Job Description

The Help Desk Call Center Representative will be answering calls from members and providers related to Georgia Medicaid Responsibilities include, but are not limited to:

  • Call Center role (will be on the phone for this role)

  • 1st Tier Help Desk Support

  • Web Portal Assistance

  • Claims Rejections

  • File Rejections

  • Participates productively as member of team, possibly in a team lead role.

  • Completes complex tasks, assignments and defined processes with some level of independence.

  • Multiple assignments worked and completed simultaneously as directed by leadership.

  • Identifies, prioritizes and resolves most questions and issues independently. Answers questions of peers. Escalates more complex questions or issues appropriately.

  • Complies with contract requirements, business unit rules and related industry and legal regulations

Knowledge and Skills:

  • At least 2 years of Medicaid claims/policies and procedures knowledge preferred

  • Experience resolving and following up on claims

  • Strong Customer Service skills

  • Strong Presentation skills

  • Ability to work independently

  • Office administrative experience and skills.

  • Ability to follow written policies, procedures and guidelines, and give feedback to leadership.

  • Intermediate-level knowledge of operating systems.

  • Self-motivated with good time management and organizational skills.

  • Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.

  • Excellent written and verbal communication skills and customer service skills, including professional telephone skills.

Education and Experience:

  • High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree.

  • Typically, 2-4 years of working experience in related fields.

Knowledge and Skills:

  • Office administrative experience and skills.

  • Ability to follow written policies, procedures and guidelines, and give feedback to leadership.

  • Intermediate-level knowledge of operating systems.

  • Self-motivated with good time management and organizational skills.

  • Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.

  • Excellent written and verbal communication skills and customer service skills, including professional telephone skills.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities