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ProMedica Health System Voice Operations Specialist - Toledo Hospital - Per Diem - Variable in Toledo, Ohio

The PBX operator serves as the communication focal point for the hospital, establishing a positive first impression to our customers. Exercises professionalism while receiving all calls to the main hospital and related areas and forwarding them to the appropriate party. Keeps accurate records of personnel affiliated with the hospital

  • Assist with Customer Service. Provide phone calls to assist patients, visitors and staff.

  • Direct emergent calls to house sup, security and all codes

  • Assist with Security dispatching/ begin reports for security events.

Job Requirements:

  • Minimum of two years’ phone and office experience, preferably in a hospital or similar setting.

  • Must be able to move about hospital and between workstations; and prolonged periods of standing.

  • Effective interpersonal skills.

  • Must be able to operate machinery.

  • Must be able to frequently move, lift or carry materials weighing up to 50 lbs., 20% of the time.

  • Must be able to input and retrieve information from computer.

  • Must possess effective communication skills as they are the first point of contact for the caller.

  • Must possess the ability to work in a high stress environment and exercise proper decision-making skills in pressure situations.

  • Must work independent and possess critical thinking skills to effectively handle emergency calls – Suicidal, Code Blue, Disaster, Bomb Threats, etc.

  • Requires 4-6 weeks of full time training on 1st, 2nd and 3rd shifts

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace

Requisition ID: 56304

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