Job Information

ProMedica Health System System Diagnostic Scheduler - System Scheduling & PIE Access - Full Time - Days in Toledo, Ohio

Position Summary

Diagnostic schedulers are the primary conduit to scheduled outpatient diagnostic appointments. The Diagnostic Schedulers are responsible for scheduling patients for services. This includes capturing all necessary information to maximize the patient’s experience, ensure safety, and secure payment.


  • Demonstrates an excellent level of service aligned with ProMedica’s mission, vision and values

  • Professionally and courteously handles various types of calls from and to patients, providers, internal team members.

  • Accepts testing orders from physician offices and/or patients to schedule appointments accurately and completely by following established departmental guidelines, policies and protocols. Contacts department when an exception to the scheduling routine is necessary.

  • Gathers all information required and enters information into computer systems including Epic and OnBase.

  • Provides accurate details of scheduled appointments, along with proper patient preparations, date, time of exam, and any needed directional information.

  • Facilitates cancellations, reschedules and additions to appointment templates.

  • Coordinates with external departments (general anesthesia, sedation, etc.) as needed to support appointment scheduling

  • Is knowledgeable of insurance requirements and federal/state regulations related to registration, collecting co-pays, deductibles, price estimates, and authorization.

  • Proactively monitors Epic/OnBase work queues.

  • Teamwork - Prioritizes customer needs (patients, providers, members, coworkers) and works in a collegial manner with teammates to support our customers. Does not abandon the phones when customers are waiting.

  • Attends mandatory in-services, as scheduled. Stays current with all departmental communications.

  • Performs other duties as assigned.

Required Qualifications:

  • High School Diploma/GED

  • Customer Service, Typing/Keyboarding of 40 WPM, Must pass a basic skills test

  • 2 years experience in a professional office environment

Preferred Qualifications:

  • Skills: Medical Terminology, Insurance Verification, Customer Service

  • Years of Experience: 1 year working in a Medical Office Setting

Physical Demands

  • Must be able to move about hospital and between workstations.

  • Must be able to understand directions, communicate and respond to inquiries; requires effective interpersonal skills.

  • Must have basic computer skill and knowledge.

  • Must be able to lift medium materials, non-material handling of: continuous standing, walking, bending, stooping and reaching; frequent pushing, pulling and squatting. Requires occasional sitting, stairs and kneeling.

ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 49,000 employees, 12 hospitals, 2,500+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and 330+ assisted living facilities, skilled nursing and rehabilitation centers, memory care communities, and hospice and home health care agencies. Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address social determinants of health. For more information about ProMedica, please visit

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace

Requisition ID: 53675