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ProMedica Health System MA/Medical Assistant-Quality Care Coordinator - Full Time - Days in Toledo, Ohio

ProMedica is a locally owned, nonprofit healthcare organization serving northwest Ohio and southeast Michigan. Driven by our Mission to improve your health and well-being, we offer a full range of diagnostic, medical and surgical specialties in areas such as emergency medicine and trauma, heart and vascular, oncology, orthopedics, neurology, and women’s and children’s services. Today, ProMedica – a committed team of dedicated experts, passionate volunteers and inspired advocates – is recognized nationally for the consistent, high-level care that we provide our communities.

This is a growth opportunity for an experienced Certified/Registered Medical Assistant who has working knowledge of physician practice policies, procedures and protocols.

The Care Coordination Team is seeking an experienced Certified/Registered Medical Assistant who has working knowledge of physician practice protocols and procedures and is committed to the continuous improvement of the patient experience, patient safety, quality of care, and excellent service.

The Care Coordinator will support the ongoing development of patient-centered, team-based care by serving as a professional liaison, advocate, and informational resource for patients and families, clinicians, and Care Teams to enhance patient-centered care coordination and continuity of care.

Essential Job Functions

  • Assess and meet the needs of patients, while helping them navigate effectively and efficiently across the health care continuum

  • Provide episodic care coordination for patients discharged from the Emergency Room; coordinate follow-up care, assess SDOH needs, and communicate with Care Team as appropriate

  • Identify risk factors or barriers to patient care and connect patients to community, social, and health resources as necessary

  • Perform patient outreach to targeted populations via telephone, mailings, and patient portal messaging for preventative and disease management interventions

  • Provide an effective communication link between patient and Care Teams

  • Obtain and analyze clinical quality and population health data to identify, address, and close care opportunities

  • Conduct detailed chart reviews, abstract and import clinical quality data and records into EHR

  • Perform other duties and projects as assigned

Job Requirements:

  • Certified/Registered Medical Assistant with a minimum of three years working in a physician’s office or related health care setting OR significant relative experience in a healthcare setting, required

  • High School Diploma or GED required

  • Must be able to create a positive, professional, service-oriented work environment with proven ability to work collaboratively with colleagues, clinicians, patients and all inter-departments and external customers; respects cultural differences

  • Must demonstrate and promote a strong commitment to achieving customer satisfaction

  • Must be able to work independently and on a team

  • Must be able to understand directions, communicate and respond to inquiries; requires excellent telephone etiquette and telephone multitasking skills, verbal and written communication skills

  • Must demonstrate the ability to think and work effectively and accurately complete tasks within established deadlines; must be able to work independently to solve problems and prioritize tasks and deadlines

  • Strong computer skills, Microsoft applications and EHR knowledge, required

  • Responsible for maintaining certifications and completing continuing education units

  • May require occasional lifting or carrying of light equipment or supplies

    ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

    Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category . In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

    Equal Opportunity Employer/Drug-Free Workplace

Requisition ID: 56805

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