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Nuance Senior Software Engineer - Java, .NET in Tokyo, Japan

Senior Software Engineer - Java, .NET

Job ID: 1-57265

2021-04-08 08:13:00.000(GMT-05:00) Location: Tokyo, Japan

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Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

Check out our team Life at Nuance !

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

In this role, you will be responsible for helping to conceive, design and implement IVR, mobile and web based customer service solutions for a key partner in the Japan market utilising Nuance’s class leading AI product suite. You will immerse yourself in the partner's business becoming a trusted advisor and helping ensure they achieve success with their customer service solutions on the voice, mobile and web channels. You will manage relationships with our partners and customers to make sure that opportunities are realized and that there is value brought to them by their Nuance built solutions. You will use your detailed understanding of our product, customer business cases and customer’s operating environment to ensure deployments are realizing their potential.

Bringing your experience in software project delivery, you will work with the partner to deliver high quality solutions on time and within budget. You wil provide overall technical leadership for projects which involve detailed understanding of Nuance's project delivery methodology and Nuance products, being able to develop and explain documentation, attending project meetings, being able to broker coversations between Japanese and English teams and working with offshore project teams

Principal duties and responsibilities

  • Provide overall oversight on the partner's project deliverables, being across all significant design decisions

  • Communicate effectively with peers both locally and remotely to identify the best design / implementation for both the short term project deliveries (tactical) and also the longer term needs (strategic)

  • Be a subject matter expert for Nuance Conversational AI products in particular supporting partner to integrate with Nuance APIs

  • Communicate effectively with partner to identify needs and evaluate alternative business solutions

  • Create and execute project work plans and revisions as appropriate to meet changing needs and requirements

  • Contribute to all aspects of the SDLC, with an emphasis on design, development and unit testing

Knowledge, skills and qualifications

  • Education: IT degree or similar

  • Minimum years of work experience: 3

Required skills:

  • Strong communication (English and Japanese) and leadership skills

  • Ability to influence people both internally and externally

  • Proven ability to learn quickly

  • Highly detail-oriented

  • Passionate about high-tech products and software companies. Being a “geek” is a plus

  • Data analysis and reporting skills

  • Experience with ASP.NET, C#, Java

  • SQL (MySQL, SQL Server, Oracle)

  • network protocol experience – TCP, HTTP, gRPC, SIP, RTP, etc.

  • web service design and implementation (REST, SOAP, etc.)

  • Excellent analytical and problem solving skills

  • Strong spoken and written communication skills in Japanese and English

Preferred skills:

  • Experience with virtual agents

  • Experience with speech IVR

  • Experience with mobile and web application development

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.

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