Job Information

Citigroup Head of Japan Executive Services - JPN - Japan Executive Services in Tokyo, Japan

Job Background/context:

Global Executive Services deliver a broad array of core products across all regions as well as a significant number of services tailored to local situations and supporting all Citi’s business lines.

The scope and scale of operations in Japan have been changing substantially in recent years due to franchise wide organizational change and location strategy.

The role of every level of Japan Executive Services will require a high degree of flexibility due to its dynamic nature and frequent changes on a short notice basis.

The role requires an experienced, clear thinking, innovative and self motivated organized individual, who can deliver cost effective and high quality solutions with accountability in a very demanding and constantly changing environment. The ability to multitask is crucial to the roles success.

Global Executive Services provides a wide range of support services to the firm. It includes DCF (Dining, Conferencing & Fitness), Global Event Marketing, Aviation, Client Entertainment and Wellness, Residential Leadership & Training Centers, and operational support to senior global management.

Japan Executive Services products include Staff Dining, Staff/Client Catering, Conferencing, Reception, Wellness programs, Switchboard, Vending, GEM admin, CEATS admin and operational support to senior global management.

Key Responsibilities:

  • Operational service management (performance and issue management)

  • Building and developing strong relationships with key business partners including the senior management to ensure that services provided are customer centric and continually adapted to the changing needs of the business

  • Rigorous financial management of significant direct budgets

  • Management of significant outsourced operations including oversight of outsourced service providers

  • Build and maintain close working relationships with other support functions (ESC, HR, CRS, CSIS, CTI, BTSS and etc)

  • Management and development of Citi direct staff, adhering to Citi’s mission statement and operating principles

  • Building and maintaining a robust control environment across all areas of responsibility.

  • Reporting of management information including quality, volume metrics and active management to ensure that service standards are achieved

  • Process and operations analysis, implement global restricted commodity strategy

  • Establishing and maintaining a network of vendor and industry contacts

Development Value:

This is a high profile role that requires constant interface with key business stakeholders including the senior business managers as well as global and regional partners. The successful candidate will develop a broad understanding of Citi’s business operations and organization and a deep knowledge of a diverse range of services. Vendor management skills will be honed to a high degree as the role is required to operate with management from significant outsourced service providers as well as with onsite management and staff. This role will demand and develop significant general management and leadership skills including the ability to exercise judgment in complex and ambiguous circumstances and to achieve objectives through influence and other indirect means. Successful performance in this role will equip the incumbent with relevant experience and exposure for further demanding and high profile roles within Citi businesses.


  • Significant operational experience in related or similar areas (i.e. executive and food & beverage services) ideally within financial services

  • People and performance management experience

  • Strong experience in third party vendor management

  • Strong experience of client liaison or relationship management

  • Broad knowledge of business environment of the stakeholders

  • Fundamental understanding of controls and associate processes

  • Experience of managing complex change management processes

  • Establishing and maintaining a network of vendor and industry contacts

Skills: (technical skills)


  • Excellent interpersonal skills, confidence and judgement

  • Excellent verbal and written communication abilities

  • Flexible and responsive manner and ability to prioritize

  • Structured and organized approach


  • Financial literacy

  • Technological literacy

  • Negotiation skills


  • University degree

  • 5 years of related working experience

  • On the job knowledge is more important than qualifications.

  • Candidates would require having a higher education background; however exceptional candidates who do not meet the educational criteria may be considered provided they have the necessary skills and operational experience.

  • Additional vocational qualifications, Diplomas or industry equivalent or awards are welcomed, but are not a pre-requisite.


  • Entrepreneurial approach including the ability to identify opportunities and to react accordingly

  • Resilience, adaptability and the ability to remain focused in a highly demanding and fast moving environment

  • Ability to analyze complex, ill defined problems and to develop practical solutions

  • Ability to achieve results through influence of stakeholders and clients and the leadership of and participation in virtual teams

  • Comfortable operating in ambiguous and complex circumstances

  • Excellent customer service and relationship management skills

Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - JP

Time Type :Full time

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.