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Hewlett Packard Enterprise Company Client Receivable Analyst - Portuguese in Tlaquepaque, Mexico

Client Receivable Analyst - Portuguese Tlaquepaque, Jalisco


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At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID:1087117

Date Posted:6/14/2021

Primary Location:Tlaquepaque, Jalisco

Job Category:Finance

Schedule:Full time

Shift:No shift premium (Mexico)

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

The Finance team at HPE provides world class decision support driving profitable growth and exceptional shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely financial information meeting the company’s regulatory and fiduciary responsibilities with unwavering integrity. Our objective is to display all business activities in a financially correct and transparent manner.

In the Finance division, our reporting and controlling teams are working on tasks like asset management, financial integration of mergers and acquisitions, as well as USGAAP-reporting. Our objective is to display all business activities in a financially correct and transparent manner.

Collections analyst:

Ensures that the company converts revenue to cash by determining appropriate credit levels andcollecting accounts receivable.Managescredit and collection processes,ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Analyzes customer•s financial condition to determine credit limit and risk rating. Maintains on-going relationships with high-value customers and sales organizations. Monitors e- commerce systems and credit card transactions to detect fraud. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.


  • Assigned to collections portfolios (around 250 clients), for Brazil.

  • Analyzes and recommends customer credit limits based upon credit scores.

  • Analyzes output from fraud detection system and makes recommendation for further investigation.

  • Interacts with credit card companies to manage credit charge-backs.

  • Negotiates down payment with customers and company sales staff to allow customer to purchase above their credit limit.

  • Analyzes and researchescustomer's receivables accountdelinquency and determines the type of communication method to facilitate payment.

  • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.

  • Recognizes trends for non- payment and resolves issues by engaging internal partners.

  • Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for company and customer.

  • Analyzes at-risk customers and recommends account strategies to prevent delinquencies

Education and Experience Required:

  • First level university degree with a focus in business or economics recommended or equivalent experience.

  • Typically 0-2 years of experience.

  • Advanced Portuguese level.

  • Intermediate to advanced English level.

Knowledge and Skills:

  • Good written and verbal communication, negotiation, and conflict resolution skills.

  • Basic accounting knowledge.

  • Good problem solving skills.

  • Familiarity with computers.

  • Basic prioritization skills.

  • Basic understanding of company's order management process.

  • Basic understanding of company's dispute management process.

  • Basic understanding of collection processes and financial concepts.

  • Basic influence skills.

We offer:

  • A competitive salary and extensive social benefits

  • Diverse and dynamic work environment

  • Work-life balance and support for career development

  • An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status