Mobile Communications America Master Field Technician in Timonium, Maryland
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Master Field Technician in the Timonium, MD location to support our fast-growing MSS division.
MCA is building a team of people who share our values of service first, growth, teamwork, and safety. We take our work and customers seriously and believe our best work can be fun. When you join our team, you join the MCA family! We offer competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, Education and Certification Incentives and much more.
WHAT YOU WILL BE DOING :
Installing, programing, and maintainingcomplex communication equipment to get customers up and running.
Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission critical customers.
Designing and upgrading customer systems to the latest technologies and solutions.
Supporting and executing customer Functional Acceptance Test Plans (FATP), performing / document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post installation.
Focusing on system optimization and complex troubleshooting, and mentors / trains team on new technologies and equipment.
Partnering with customers and sales teams to prepare quotes, bids, and schedules for completing installation / repair tasks.
Assisting and collaborating well with team, Service Manager, and customer.
Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.
Completing assigned tickets properly and on-time.
Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
Building and maintaining positive customer relationships and driving service business growth and profitability as a main customer interface.
Leading continuous improvement efforts and effectively managing change.
Serving in an on- call rotation and providing 27/7 technical support.
WHAT YOU WILL BRING TO THE TEAM :
Minimum 5 years, average of 10+ years of technical service and installation experience.
Proven track record of successfully executing and overseeing all phases of technical installation, service, maintenance, and programming.
Expert ability to diagnose, troubleshoot, repair, and maintain operation of complex radio systems /communications centers and other wireless systems / equipment.
Expert understanding of radio theory and propagation characteristics.
Thorough knowledge of infrastructure components including repeaters, mobiles, portables, and miscellaneous signaling equipment.
Team-focused with a passion to meet customer needs.
Possess strong communications skills end user and third parties.
YOUR ENVIRONMENT AND PH YSICAL REQUIREMENTS :
The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.
On Call for critical systems maintenance may be required. First shift hours Monday – Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.
Travel as necessary to support company and customer needs.
D IRECT REPORTS :
No Direct Reports
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, and it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholder, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions .
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”