Job Information

Citizens Bank Senior Infrastructure Engineer (Remote) in Texas



The Enterprise Services Virtual Desktop Technology Engineering performs a critical role in defining and implementing the end user delivery strategy. This role within the Colleague Technology Services department offers the opportunity to lead the evolution of end user virtual computing technology across the enterprise. Work closely with Colleague Technology Architecture to leads the design and build of detailed infrastructure solutions/repeatable patterns (build-kits) for non-production and production environments; transitioning knowledge to infrastructure operations; and lead level 3 support.

The ideal candidate is an expert IT end user engineer who has proven experience designing, developing, implementing and maintaining a standard end user delivery model. The Colleague Technology Virtual Computing engineer applies his/her expertise across all aspects of the end user service design framework to deliver a superior colleague experience which is scalable, sustainable and supportable.

Technology Scope of Position

  • This position is focus on virtual computing technologies, but a deep understanding of end user compute, collaboration & productivity, and directory services is a plus. The focus of this role is operating systems, virtual compute, device management, application discovery, imaging, packaging and distribution, browsers, and administrative scripting.

  • Product space includes Citrix, Citrix Workspace, VMWare, XenApp/Desktop, SCCM, MDT/OSD, PowerShell/VBScript

  • Image creation, Standard Documentation, virtualization technology management, storage sizing, networking, persona management, AD, GPO, printing, scripting, software packaging, mobility integration, vendor management, and application lifecycle management

Primary Responsibilities

  • Troubleshoot complex application issues within the end user environment.

  • Develop automated tools for information gathering and configuration changes within the workstation environment

  • Work closely with CT architecture to improve the environment

  • Research, Develop and implement monitoring tools that can be used by Operations

  • Work closely with Operations/Vendors to resolve issues and provide recommendations to improve the delivery of services

  • Occasionally work with Business lines to define requirements to provide technical guidance

  • Ability to occasionally work or assign work during nights/weekends on critical incidents or major project implementations

  • Provide input and/or direct teammates handling critical incidents, outages and root cause analysis.

  • Maintain currency in end user market trends and participate in industry workgroups as needed.

  • Work closely with Experience Owner to apply requirements related to the virtual environment


Required Skills/Experience:

  • Expert knowledge in several areas in this role’s technology scope.

  • Solid understanding of virtual compute technologies:

  • VMWare ESXI, vCenter, virtual machine & virtual appliance configuration

  • VMWare VCP Certification a plus

  • Citrix application publishing, provisioning server, machine creation server, VDI persistent and non-persistent pool creation

  • Microsoft Hyper-V

  • Basic Linux commands

  • Experience Administering Persona Management solutions: VMWare UEM/DEM, Liquidware ProfileUnity and Ivanti AppSense

  • Experience Administering VDI environments (Citrix XenApp/XenDesktop, VMware Horizon View, Microsoft RDS/Hyper-V)

  • Experience with performance metrics and data collection tools: Lakeside Systrack, Liquidware Stratusphere, RVTools, Splunk

  • Knowledge of application Packaging, Virtualization & Layering a plus

  • Experience operating in a regulated environment, healthcare, banking etc. is a plus

  • Knowledge of formal management and design frameworks such as ITIL are a plus. Experience with Service Design and Systems Hardening a plus

  • Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and management

  • Process oriented and can document work processes and workflows

  • Experience with Visio and diagraming tools

  • Able to succeed and integrate into a fast-paced environment

  • Being a critical thinker is required, ability to research and collaborate effectively

  • Able to speak and write English at a professional and technically proficient level including understanding of good documentation practices

Education, Certifications and/or Other Professional Credentials:

  • Bachelor's degree required

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.