Hewlett Packard Enterprise Company Technical Consultant – Federal Accounts in Teleworker, Maryland
Technical Consultant – Federal Accounts Teleworker, Maryland
What you need to know about the job
At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.
What you need to know about the job
Primary Location:Teleworker, Maryland
Shift:No shift premium (United States of America)
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.
This position will require a Federal Top Secret-SCI clearance with Polygraph. As a result, US citizenship is required.
In a typical day as a Technical Consultant, you would:
Be responsible for Customer Satisfaction – You are the face of HPE to the customer, on a daily basis.
Be responsible for verifying technical issues identified by the System Administrators, coming up with a plan to resolve the issue, and implementing that plan.
Be responsible for managing an onsite inventory of spare parts, that are used to repair any hardware issues that are reported.
Be part of a team that installs our customers solutions, which may consist of completely integrated racks, partially integrated racks, or the complete rack and stack of the solution.
Work with the customer to determine their IT needs and requirements. Then work with the sales team to design a solution that meets the customer’s needs.
Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
Communicate with internal and external management. Provide updates to on-going elevations and escalations as needed, in a professional manner.
Use your Linux experience to provide support, both presales and post-sales.
For Mission Critical Customers, provide proactive and reactive services.
Monitor operation performance and work on corrective action plans (if needed).
Provide input about Customers business and industry trend information into Account Support Plan.
Mentor /Coach new hires on work process and procedures.
If you are…
• Good at partnering, innovating, and making things happen. You are aligned to our core values.• Holding a Bachelor of Arts/Science or equivalent degree in computer science or related area of study• A professional with experience and technical knowledge (SAP, Enterprise OSs)• Understanding, at a detailed level, all architectural dependencies of technologies in the customer’s Information Technology (IT) environment• Showing a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns• Able to complete solution implementation independently, as well as manage a team of consultants in the completion of one or more solution requirementsJoin us and make your mark!We offer:• A competitive salary and extensive social benefits• Diverse and dynamic work environment• Work-life balance and support for career development• An amazing life inside the element! Want to know more about it?Then let’s stay connected!https://www.facebook.com/HPECareershttps://twitter.com/HPE_Careers
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status