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Robert Half Technical Phone Support Agent in Tampa, Florida

Description

REMOTE POSITION with one of our local Tampa area universities. We need someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Education - University field. This may be the Help Desk Analyst position for you, if you have strong problem-solving skills and a passion for making effective change within an organization. Located in Tampa, Florida, the Help Desk Analyst opportunity is a short-term contract / temporary role.

Key responsibilities

  • Identify recurring technical issues and propose solutions to address the root of the problems

  • Provide IT support for operating systems, productivity software, and a variety of other applications used internally

  • Independently investigate and implement solutions to technical issues

  • Help and follow up on technical help tickets submitted via phone, email, and walk-ups

    Requirements - Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

  • Solid understanding of Basic Troubleshooting

  • Strong familiarity with Ticketing System

  • Basic Network Troubleshooting experience preferred

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • User administration and bug fixing in a client-server environment

  • Basic networking concepts

  • Prior experience with IT support ticketing systems

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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