Job Information

JPMorgan Chase Specialty Product Associate in Tampa, Florida

Key responsibilities:

-Monitor the work flow queues and assign transactions for processing to the team

-Check shipping documents against the terms of complex Commercial Letters of Credit and provide 2nd check and release payment.

-Liaise directly with clients on disputed discrepancies explaining the reason for raising in a professional manner.

  • Monitor quantity and quality of work to meet established objectives

  • Ensure a smooth workflow, review difficult cases, and expedite urgent transactions per SLA

-Research and resolve operational issues, review and recommend new methods and procedures for process improvement and efficiency

  • Drive the Operations team forward achieving client satisfaction at all times, whilst maintaining a controlled environment.

  • Ensure that all transactions are processed in accordance with documented SOPs and comply with internal operating standards, with Customer Service Levels and with Industry Rules and Standards and Compliance

  • Ensure that all relevant Audit, Risk, Regulatory and ISO requirements are adhered to at all times

  • Maintain a client focused approach, engage team members in best practices, exercising sound judgment, based upon knowledge and experience, at all times.

  • To provide guidance to all staff on complex transactions, especially where new business is being introduced.

-Monitor the work flow queues and assign transactions for processing to the team

  • Ability to identify any Red Flags/OFAC regulatory/AML & Boycott Language in the transactions.

-Perform additional responsibilities as assigned


-Thorough knowledge of UCP600, UCC 522, ISBP, Boycott Regulations, and OFAC compliant requirements including complex processing (i.e. Transfer, Back to Back LC, Collection, Standby LC and Country Specific documents).

  • Ability to follow standing procedures and understanding of clients instructions which may differ among transaction and client.

  • Ability to make independent decisions and utilize all available tools to minimize corporate and client risk

  • Self-motivated confident decision-maker with the ability to demonstrate leadership and establish credibility at a senior level.

-Ability to organize and change priorities frequently within a given day, multitask, work independently and with others while demonstrating a positive attitude, and the ability to work with focus and urgency.

  • Strong Trade product knowledge with the ability to analyze, assess and determine key issues within the context of complex business products. Able to identify issues at varying levels from training issues to specific control failures

  • Strong interpersonal skills with the ability to influence and negotiate, good PC skills with a proficiency in Microsoft Word and Excel required.

-Ability to prepare, format, and proof for accuracy of data content for internal and external reports as it relates to the date or assigned transactions.

  • CDCS preferred.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans