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Summary Serves as the Assistant Chief, Health Administration Service (HAS) at the James A. Haley Veterans' Hospital, Tampa, Florida, assisting the Chief in overall supervision and management of the HAS. Has operational responsibility, includes programs of: Enrollment, Eligibility, Bed Control, Beneficiary Travel, Transfer Coordination, Customer Service, Compensation and Pension Programs, Ward Administration, HAS software management, Scheduling, Electronic Waiting List management, Pre-Registration. Responsibilities Major duties include: Manages day to day operations for the Patient Processing & Benefits (PP&B) Section, Scheduling and Performance Improvement Section. Monitors budgetary impacts of the service line including contracts, equipment, supplies, personnel, and overtime. Provides operational support assisting in gathering and analyzing data for broader studies of organizational workforce staffing, relationships and efficiencies. Evaluates organizational and staff environment stability to detect and anticipate potential vulnerability for safety as it effects staff and our customer, throughout the clinic setting in the facility. Formulates and implement scheduling policies, procedures, operations, goals, processes and objectives and disseminate to scheduling staff and the facility. Evaluates and/or assists in the evaluation of plans and their execution, identifying actual or potential problem areas. Develops short and long-term strategies for sustainment of performance metrics within various areas of the service line. Responsible for administrating numerous programs including enrollment & eligibility, emergency department, decedent affairs, outpatient scheduling, ward administration, and Administrative Officer of the Day (AODs). Employee Labor Relations. Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates. Work Schedule: Monday - Friday 8:00 am to 4:30 pm Position Description/PD#: Medical Administration Officer/PD047050 Relocation/Recruitment Incentives: May be Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/17/2024. GS-13 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: GS-13 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Monitoring staff production trends and workload to develop and identify possible ways to improve and streamline overall work efficiency. Educates medical center employees and other VA personnel on the scheduling requirements and application of the data generated. Conducts process improvement projects to identify gaps in scheduling and clinic operational processes to provide solutions. Communicates with services in order to solve problems, coordinate training and exchange information as necessary. Monitors and evaluates effectiveness of ongoing projects, programs, and program shortcomings which may have an adverse impact on the quality of the Scheduling data. You will be rated on the following Competencies for this position: Analysis and Problem Solving Communications Leadership Manages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work involves duties, which are performed in an office setting in which also requires considerable walking throughout the hospital. Involves extensive use of computer/keyboard. Work may also involve some overnight travel. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.