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JPMorgan Chase JPMorgan Payments - Implementation Project Manager in Tampa, Florida

As an individual contributor on the Client Access Transmissions Implementations Team, the candidate will be responsible for on-boarding clients on the Client Access Host to Host Gateway. The platform is utilized as an access method for clients that want to send/receive financial data with JPMC securely over the Internet utilizing industry standard internet protocols such as SFTP and AS2. This will necessitate working closely with our internal Global Implementations teams and external clients to identify appropriate connectivity protocols and subsequent setup to meet the client's needs. The candidate will also be responsible for providing on-call support on rotational schedule for supporting H2H Enterprise Releases, connectivity consultation and 3rd level production support to client service teams.

Responsibilities:

  • Support set up and maintenance of client and internal file deliveries

  • Use tracking tools and systems consistently and accurately to document current status, issues, and risks for all active projects

  • Establish test environments, execute file delivery testing, , track test results, and assist with issue resolution

  • Serve as an effective point of escalation on behalf of client and/or business partner

  • Support client migrations to alternate platform

  • Attend meetings and training as required to continue development and product knowledge

  • Provide support to team colleagues when requested; be seen as a subject matter expert for products supported

  • Attend and demonstrate knowledge and value on calls with business partners

  • Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements

  • Adhere to all JPMorgan Chase department policy and procedures

Qualifications:

  • BA/BS degree preferred with 5+ years of relevant industry experience

  • Experience with industry standard internet protocols (SFTP, FTPS, HTTPS, AS2)

  • Works well is team environment

  • Excellent verbal and written communication skills to both clients and internal partners

  • Basic Project Management skills required

  • Ability to manage high work queue levels and effectively prioritize is required

  • Excellent analytical skills and attention to detail required

  • Effective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and own those that are appropriate

  • Ability to mobilize internal resources to resolve issues

  • Excellent time management and prioritization skills in a high pressure, competing-priority work environment

  • Proficient in various desktop and internet-based applications

  • Able to work in a collaborative team environment and partner with colleagues

  • Connect Direct/NDM experience is a plus.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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