Job Information

Aston Carter Medical Transportation Dispatcher in Syracuse, New York

Aston Carter has partnered with a Home Healthcare Agency, looking to hire a Transportation MSR

 The Transportation Member Service Representative (MSR) is part of a dynamic team that arranges thousands of trips for our members each month for medical appointments. Coordination and collaboration with medical professionals and transportation providers is key to ensure that members receive their necessary care in a timely manner. Excellence in customer service, organization and planning is the foundation of the MSR position


  • Answers calls from members, families, medical professionals, and community liaisons regarding transportation requests for non-emergency medical appointments.

  • Analyzes various transportation scenarios to determine the optimal service provider which meet the needs and care requirements of our member.

  • Process service requests and create authorizations to communicate transportation details to partners.

  • Assess last minute requests and collaborate with team to arrange needed transportation.

  • Fields calls from members or member advocates regarding grievances.

  • Exemplify the highest degree of customer service to all internal and external partners.

  • All other duties as assigned.


  • 2+ years of consistent customer service OR healthcare experience

  • Average work tenure of 1 year or more

    About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.