CASY-MSCCN Jobs

JOB REQUIREMENTS: Description Essential Duties and Responsibilities * Provide first and second level technical support to employees and contractors in all STI businesses. * Responsible for leading help desk related projects. This includes developing a plan, working with the management team to implement the plan, and then troubleshooting issues and concerns as they arise. * Actively listen and ask questions to better understand the issue that the end user is experiencing. * Troubleshoot and identify solutions to solve PC/Network problems quickly and accurately, escalating when appropriate. * Actively participate, support other IT team members, and contribute as a professional of the IT Team. * Align the IT coordination of new Rental facilities including ordering equipment, coordinating with our telecommunication consulting to get network connectivity, and our phone vendor on phone setup. * Completing Preventative Maintenance as needed. * Fulfill end user requests by responding to Help Desk (HD) tickets regarding desktop, laptop, and portable device hardware issues. Troubleshoot and resolve as quickly as possible with a goal of 85% first time resolution on the tickets. * Respond to software issues with operating systems, Microsoft Office, and other standard software used by STI. * Complete and assist end users with physical installs or equipment relocations. * Add machines to the appropriate domain and Active Directory as required. * Install operating systems and other software on PC\'s, Mobile devices, and Thin Clients. * Support Printers as needed * Build \"gold\" images of desktops for deployment to users * Maintains computer/peripherals asset inventory. * Make configuration changes as necessary. * Remove viruses and malware. * Connect the network cable to the network switches and place RJ-45 connectors at the terminal, PC or printer equipment end and test the... For full info follow application link. Stoughton Trailers is an EEO/Affirmative Action Employer Stoughton Trailers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Stoughton Trailers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Stoughton Trailers expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Stoughton Trailers employees to perform their job duties may result in discipline up to and including discharge. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C5D78B310FF84CB8