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The Gap, Inc. General Manager - Pen Centre - St Catharines, ON in St Catharines, Ontario

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

The General Manager leads and directs an INTERMIX flagship store location. The General Manager achieves sales results by creating a positive team environment and running a client-focused business.

Leadership Responsibilities

What you'll do

  • Inspires and motivates the flagship store team by presenting a compelling vision and direction.

  • Promotes team and individual performance through consistent coaching and feedback.

  • Builds effective relationships with cross-divisional and store partners.

  • Leads management meetings to drive the business strategy.

  • Creates and upholds a positive work environment.

  • Attracts, hires, trains, and develops the flagship team.

  • Trains associates on brand initiatives and standards to ensure understanding of company direction.

  • Provides regular feedback, coaching and counseling on performance.

Selling & Client Service

  • Identifies, creates and manages the execution of the store business plan that drives key performance indicator results and maximizes business opportunities.

  • Monitors daily, weekly and monthly sales goals of all associates and ensures quality selling and customer service standards are met.

  • Trains and develops all associates and ensures ongoing sales training through role-play, coaching and constructive feedback.

  • Leads community involvement to drive brand awareness and loyalty.

  • Builds customer loyalty through in-store experience, social media and email capture.

  • Works closely with Visual Merchandising and Buying teams on product assortment.

Daily Operations

  • Trains associates and ensures complete understanding and compliance with company policies and procedures.

  • Knows and follows company policies and procedures, including store safety standards and compliance audit requirements; educates store team and ensures consistent compliance to policy. Addresses policy violations in a fair, timely and consistent manner.

  • Trains staff to maintain selling floor, stockroom and wrap desk with proper supplies, organization and cleanliness.

  • Monitors the control of payroll and controllable expenses.

  • Ensures loss prevention compliance in order to minimize loss and achieve shrink goals.

  • Partners with corporate office regarding maintenance and construction needs.

Who you are

  • Demonstrated ability to motivate and lead teams to deliver results

  • Demonstrated ability to assess and develop talent

  • Minimum of 5 years of head of store or multi-manager experience

  • Experience managing $20 million store volume

  • Commission based sales experience

  • Luxury or contemporary experience preferred

  • Multi-brand sales experience preferred

  • Passion for fashion trends and specialty retail environments

  • Strong styling eye and personal taste level

  • Strong business acumen and corporate exposure

  • Effective interpersonal and communication skills with store team, customers and all levels of corporate and field management

  • Strong analytical, problem-solving and project management skills

  • Excellent time management skills

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.

  • One of the most competitive Paid Time Off plans in the industry.*

  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*

  • Employee stock purchase plan.*

  • Medical, dental, vision and life insurance.*

  • See more at https://corporate.gapinc.com/en-ca/careers/gap-inc-careers/gap-inc-benefits of the benefits we offer.

*For eligible employees

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