Job Information

R1 RCM ER Operations Supervisor in Somerset, Kentucky

The ER Operations Supervisor will be responsible for managing business office functions, accuracy, and efficiency while maintaining a customer and patient focus. This role plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying work flow issues and providing solutions. With sharp attention to detail, one would discern client problems, communicate them, and escalate root cause issues to appropriate parties. This role will be responsible for reporting and analyzing daily, weekly and monthly reporting and KPI metrics providing subject matter expertise to help solve problems and provide solutions.


Assist in establishing and implementing departmental initiatives.

Develop and coach team members in skills and processes to promote quality.

Expert knowledge in accounts receivable follow up/team processes and procedures.

Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories.

Manage and monitor the transaction of all uncompensated care performance indicators including, but not limited to: Charity, Bad Debt, Paro, and Uninsured discounts.

Prepare, analyze, and provide daily, weekly, and monthly metrics reports on key AR metrics as assigned.

Participate in weekly operations meetings to drive performance excellence. Troubleshoot and resolve issues with client concerns with a sense of urgency.

Establish working relationship with on and offshore counterparts; serve as a liaison between hourly and management staff for training, quality and general questions.

Train and educate staff on new process changes.

Fill in production gaps when needed.

Other duties as assigned.

Required Qualifications:

Bachelors degree or equivalent experience.

Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook

Expert knowledge in Billing Processes Excellent written and verbal communication skills

Ability to work well independently and in teams

Good project management skills

Ability to prioritize, multi-task and work in a fast-paced, high volume environment

Demonstrates strong leadership qualities and good decision-making abilities

Positive attitude

Must meet performance standards

Desired Qualifications:

Revenue cycle experience

Call Center experience

Associates degree

Medical terminology

Physical Requirements:

See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands.

Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment.

Frequent interactions with associates, patient care providers, patients, and visitors that require associate to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc.

Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items (over 5 lbs.).

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

  • Comprehensive Medical, Dental, Vision & RX Coverage

  • Paid Time Off, Volunteer Time & Holidays

  • 401K with Company Match

  • Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability

  • Tuition Reimbursement

  • Parental Leave

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.

Our mission is to make healthcare simpler, so providers and patients can focus on what matters most. R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Our priority is to always do what is best for our clients, patients, and each other.

Headquartered near Salt Lake City, Utah, R1 employs over 27,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”