Southeast Alaska Regional Health Consortium Patient Access Representative - Dental (Job ID 2021-5185) in Sitka, Alaska
Job Overview:The Patient Access Representative I greets patients and family members in a professional and courteous manner. Obtains and verifies demographic, financial, and insurance information during the registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.Responsibilities:Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.Maintains collaborative, team relationships with peers and colleagues to contribute to the working group's achievement of goals effectively, and to help foster a positive work environment.Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.Raises concerns in appropriate manner and according to policy.Ensures that all demographic and insurance information is communicated and properly enter into the electronic health record to provide prompt and accurate billing.Collect and record patient identification into the Electronic Health Record including driver's license, social security card, or passport.Responsible for coordination of benefits when more than one insurance carrier is presented.Performs insurance eligibility/benefit verification, utilizing payer web access or calling payers directly. Documents information within the patient accounting system through insurance eligibility/benefit verification.Appropriately distributes registration paperwork to patients including Patient Information Form, Notice of Privacy Practices and Authorization for Treatment and Promise to Pay (Assignment of Benefits) and records into forms in the Electronic Health Record according to departmental procedures.Receives point of service payments at check-in before services are rendered.Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.Provides primary receptionist services including receiving and directing incoming calls and provide assistance /information to callers. Provides helpful assistance in anticipating and responding to the needs of our customers (i.e., escorting, directing, and answering questions). Takes written messages that are clear and concise. Demonstrates exceptional phone etiquette.Functions as the point of contact in identifying complex systemic issues and either resolving or escalating to management for resolution.Update patient's demographic information including CHS and Direct status for newborns and beneficiaries returning or new to Alaska.Completes assigned work list related to patient demographic, insurance, medical information.Accepts medical authorization or referral forms, if appropriate.Follows up with direct admit patients where all registration information was not obtained at admission, if appropriate.Scan medical records and process Release of Information, if appropriate.Schedule appointments for patients who present in person or call the clinic.Receives and prioritizes calls, faxes, and requests from patients. Routes information to the appropriate recipient in a timely manner.Other duties as required and assigned by the supervisor.iVEVRAA Federal ContractoriWe are a government contractor or subcontractor to the United States government and are subject to the equal employment opportunity obligations of the Vietnam Era Veterans' Readjustment Act of 1974, as amended (VEVRAA).i We are an equal opportunity employer. Preference is given to Alaska Native/American Indian applicants who meet minimum requirements according to the provisions of P.L. 93-638.