Job Information

SouthEast Alaska Regional Health Consortium EHR TRAINING COORDINATOR in Sitka, Alaska

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

The Electronic Health Record (EHR) Training Coordinator supervises the EHR training team to support the clinical staff in the use and adoption of electronic medical record applications and systems. The position works collaboratively with clinical informatics staff, clinicians, and end users to increase efficiency and skills with the EHR system. This position must have excellent customer service and communication skills, be able to work alternative schedules, and be comfortable with computers and computer applications. Travel will be required.

  • Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations. Works collaboratively in a matrixed reporting structure. Reports to the Clinical Informatics Manager.

  • Oversees and supervises orientations and trainings in alignment with the organization’s strategic objectives. Ensures that orientation and training systems are results-oriented and return value to the organization.

  • Benchmarks best practices and delivers EHR orientation and training to clinicians and staff using appropriate methods, standards, and adult learning strategies. Researches and ensures training is in compliance with policies, procedures, laws and regulations.

  • Determines clinician and staff EHR training needs by conducting research, evaluation, and measurement, consulting with supervisors, surveying users, user assessments, and aligning with the organization’s direction. Designs, develops, implements, conducts, measures and analyzes EHR training programs, including instructor-led and online delivery. Provides refresher training for existing employees who need additional assistance.

  • Coordinate schedules to ensure participation in key committees and discussions. Troubleshoot and coordinate resolution of problems arising from EHR training.

  • Guides team in writing and maintaining EHR training learning objectives, agendas, materials, electronic presentations, attendee handouts, instructor lesson guides, assessments, evaluations and certificates of completion. Ensures team schedules training, including activities, presenters, conference rooms, and equipment, and advertises events, and coordinates registration.

  • Trains clinicians and staff in the EHR and serves as a facilitator and instructor for EHR training as needed.

  • Identifies experts to serve as trainers for EHR orientation and training, provides Train-the-Trainer training, and assists with development and delivery.

  • Performs other duties as assigned.


  • Minimum 2 years work experience with clinical information systems

  • Minimum 1 year work experience with computer technology such as configuration, installation, and generating reports.

  • Minimum 1 year with direct supervisory experience

Education and Certification

  • Associates degree in education, informatics, or related field, Bachelor’s degree preferred. Experience and training for applicants without a degree may be substituted on a case by case basis.

  • Clinical Informatics training certificates preferred (CAHIMS, CPHIMS, Cerner, etc).

Knowledge, Skills & Abilities

Knowledge of:

  • Scheduling, radiology, laboratory, and document scanning systems.

  • Medical standards of care and best practices in outpatient and inpatient settings.

  • Clinical information and information technology systems.

  • TJC, HIPAA, MACRA, CMS and other regulatory requirements

Skills in:

  • Interpersonal, written, and oral communication with a wide variety of internal and external customers.

  • Effective use of MS Windows, Office, and other common business communication, collaboration, and support applications and services.

  • Ability to create training regimens, supportive documentation, and maintaining multiple team members’ work and training schedules.

Ability to:

  • Problem-solve and practice good judgment.

  • Work effectively across a broad range of SEARHC sites and staff.

  • Anticipate needs and generate proactive resolutions to problems.

  • Work both independently and in a team oriented, collaborative environment.

  • Effectively prioritize and execute tasks.

  • Travel to various consortium sites, professional development, and user group meetings.

  • Work outside of regularly scheduled times to assist with implementation or support.

  • Work long hours to meet project deadlines and to solve technical problems.

  • Present topics, Teach, coach, and engage staff in an effective manner on various subjects

Job ID: 2021-5280

External Company Name: SouthEast Alaska Regional Health Consortium

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